Associate Operations Manager
About The Position
Whether it's hotels, rental cars, flights, cruises, or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to Priceline customers-so they can experience all the moments that matter to them. Why this job's a big deal: As an Associate Operations Manager, you will optimize operations to strengthen partner supply health, accelerate the sales team's revenueâgenerating activities, and deliver on Partner Service Team goals. You will drive process improvements through strong project management skills, technical expertise, data-driven decision making, and operational understanding. You will leverage AI-powered automations and tools to scale efficiency and quality. Your initiative, effective communication, disciplined work habits, and attention to detail will be key to success in this role.
Requirements
- Bachelor's degree or equivalent experience required.
- 2+ years of relevant experience in Operations or Project Management.
- Proven track record in project delivery and product, system, or process improvement.
- Demonstrated experience managing and analyzing data. Some SQL knowledge is preferred.
- Demonstrated experience working with CRM systems (e.g., HubSpot or Salesforce).
- Adapts well to and is energized by change, and is able to work in a fast-paced environment under tight deadlines.
- Excellent problem-solving skills with a curiosity around tools and technology, in particular AI and automation tools.
- Team player, with a "get it done" attitude and work ethic, and ability to collaborate with colleagues and stakeholders.
- Strong attention to detail and highly disciplined work habits.
- Illustrated history of living the values necessary to Priceline: Customer, Innovation, Team, Accountability and Trust.
- The Right Results, the Right Way is not just a motto at Priceline; it's a way of life. Unquestionable integrity and ethics is essential.
Responsibilities
- Drive operational efficiencies by designing, automating, and maintaining processes, workflows, and tools (including AI agents).
- Manage the requirements and reporting of our operational systems, ensuring proper hotel configurations and timely resolution of complex workflow issues.
- Serve as a subject matter expert on Priceline systems and tools, providing specialized support to the Sales organization and seeking ways to optimize team and partner performance.
- Liaise closely with Development and Product teams to build improved products and system functionality for our hotel partners.
- Develop and manage the strategic usage of commercial systems (e.g., CRM), sales methodologies, and data analytics tools.
- Assist in the development and upkeep of documentation and training materials.
- Regularly gather and incorporate feedback from sales teams to improve resources and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Number of Employees
1,001-5,000 employees
