Operations Associate Manager

Wells Fargo Bank•Charlotte, NC

5d•Hybrid

About The Position

Wells Fargo is seeking a WIM Operations Account Opening and Maintenance Associate Manager. In this role, you will: Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Securities Operations Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrower impact Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation Assist in gathering data to support resolution of issues; review and analyze functional operational tasks that require research and evaluation Resolve low complexity escalated issues within the scope of responsibility in Security Operations Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies

Requirements

2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience

Nice To Haves

FINRA Series 99 (must obtain within 120 days of hire)
Account Opening and Maintenance brokerage and trust experience.
Collaboration across teams
Lead a team in day‑to‑day work
Escalate risk appropriately
Communicate effectively
Coach individuals
Understand and apply policies and workflows
Build early capability in analysis, problem‑solving, and change execution
Ability to follow and uphold risk & compliance expectations
Analytical thinking and solution driven
Change management

Responsibilities

Participate in low complexity lifecycle support tasks and help identify opportunities for process improvements within Securities Operations
Review basic or tactical issues, policies or procedures for which answers can be quickly obtained, related to low risk tasks and deliverables with narrower impact
Receive direction from manager and exercise judgment within defined parameters related to resolving situations on a full process within a trade environment, while developing understanding of various functions, policies, and procedures
Provide information to, collaborate, and consult with peers, colleagues and managers, including internal and external customers, to resolve issues and achieve goals
Build expertise in operational processes including client account onboarding, cash payments, customer service, funding operations, custodial operations, securities settlement services, structured loan operations, and general ledger reconciliation
Assist in gathering data to support resolution of issues; review and analyze functional operational tasks that require research and evaluation
Resolve low complexity escalated issues within the scope of responsibility in Security Operations
Research low complexity business risks, provide input into policies, enhance customer satisfaction, and review time sensitive documents and transaction requests
Support overall effectiveness of the team according to plans; monitor daily securities and cash related production work
Contribute to implementation of projects, new or revised processes, and procedures that require coordination among operation teams and may perform analysis for initiatives that support business strategies