Associate Operations Manager

Evolve Treatment Centers•Lafayette, CA

7d•$32 - $36

About The Position

This position will be responsible for the day-to-day operations of our Residential Treatment Programs in Lafayette, including management of staff, ensuring smooth operation of the facility including support with client admissions and discharge, and ensuring Evolve is meeting all compliance requirements for JCHAO, CARF, CCLD.

Requirements

Previous supervision and management experience preferred
Ability to multi-task and have excellent time management and organizational skills
Able to communicate effectively with clients, staff, colleagues, and supervisors
Exude a respectful and professional demeanor and demonstrate appropriate boundaries with staff, parents, and clients
Possess the ability to stay calm in stressful situations and respond to emergencies appropriately
BA degree preferred
Must be 21 years or older
Must possess a valid California driver’s license and reliable form of transportation
Must be able to pass a LiveScan background check and clear federal and state criminal background checks, and child abuse indexes.
Must be willing to interact with COVID-positive clients, as needed
Willingness to participate in after hours On-call rotation
For information on Evolve's privacy practices, see the Evolve California Personnel Privacy Notice located at https://evolvetreatment.com/personnel-privacy-notice/.

Responsibilities

Staff Management: Provide direct supervision to 10+ Residential Counselors and Overnights Counselors, Academic Coordinator/Chef
Approve direct reports PTO requests in accordance with Evolve policies
Oversee performance management of direct reports including 90 day reviews, annual reviews, disciplinary actions
Oversee recruiting, hiring, onboarding, and offboarding of RCs, Overnights Counselors and Chef/Academic Coordinator
Ensure staff complete all portions of Evolve University
Manage staff schedule, be available during the week for after hours call outs by staff and troubleshoot solutions to ensure that there are not solo shifts
Ensure hourly staff are properly clocking in and out and taking required breaks and monitoring/managing overtime
Participate in weekend on-call rotation and find appropriate coverage for call outs to ensure that no shifts are uncovered.
Identify training needs to counselors and chefs and facilitate trainings as needed or as requested by Clinical Director
Provide relevant operations updates in Treatment Team meetings
Conduct 2 day Manual Trainings for new RCs one to two times each month
Provide floor coverage if a staff is solo for more then 4 hours and if alternate coverage is unable to be found.
Model a positive, inclusive workplace environment and culture and ensure all company policies are followed consistently
Other duties as assigned
Facility Support/Compliance Ensure facility compliance with accreditation and program standards, including CCLD, CARF, and Joint Commission requirements.
Oversee facility safety protocols including stocking of emergency food supplies, conducting checks and tests for regular and emergency food supplies, smoke detectors, fire extinguishers, and that all emergency drills are completed and that emergency binders are current and updated.
Ensure weekly house calendar is updated and includes vendors, emergency drills, Evolve holidays, staff birthdays, and any other relevant information each month
Submit Incident Reports and participate in incident report debriefing, as needed
Oversee facility purchasing and take weekly inventory of all facility supplies and ensure that the facility has all necessary supplies on hand
Ensure Chef is maintaining compliance with food labeling and storage, menu standards, temperature logs, etc. in the kitchen
Monitor and oversee Chef Budget(cross referencing receipts) and Facility Budget(house credit card and petty cash)
Assist with food transportation between programs
Ensure staff office is neat and organized and supplies are put away in a timely manner
Ensure house is tour ready at all times
Ensure that the physical grounds and interior of the facilities are well maintained and coordinate with Director of Facility Operations to coordinate repairs and upkeep needs of the facility
Coordinate with experiential vendors and approve invoices
Review Overnight Kugadi checks and ensure that overnight tasks are completed nightly
Submit approved reimbursements to accounts payable for approved expenses
Other duties as assigned
Client Support Provide client supervision and counselor duties during critical staff shortages
Assist with successfully facilitating client admits and discharges
Assist nurse in providing transport clients for off-site medical appointments and lab work, as needed
Organize weekly client Saturday outings with Clinical Director and schedule sweet treats
Coordinates client discharge surveys
Other duties as assigned