Associate Operations Director

CenterWell • Orlando, FL

1d • $104,000 - $143,000 • Onsite

About The Position

The Associate Operations Director, Clinic/Center Administration, plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Associate Director, Clinic/Center Administration requires a solid understanding of how organization capabilities interrelate across department(s). The Associate Operations Director, Clinic/Center Administration develops and leads implementation for staffing plans, policies and operating procedures for the clinic and works closely with clinicians to ensure optimal patient outcomes. Decisions are typically related to identifying and resolving complex technical and operational problems within department(s), and could lead multiple managers or highly specialized professional associates. This role is part of CenterWell Senior Primary Care, which provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. CenterWell's unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Their integrated care teams spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences, and is part of Humana Inc.

Requirements

• Must be able to work at the CenterWell Care clinic
• 5+ years of management experience in clinical care or related field, with experience driving results in a full-risk VBC environment.
• Strong understanding of healthcare regulations, compliance, and managed care.
• Skilled in EMR systems, DataHub, NPS, and other relevant software tools.
• Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB.
• Current CPR certification
• Associates working in the State of Florida will need ACHA Level II Background clearance.
• Must have a valid driver’s license as there will be travel between centers.
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff.
• Demonstrated interpersonal skills, enabling effective interaction both internally and externally with a diverse range of individuals, including physicians, office staff, hospital executives, medical groups, IPAs, community organizations, and other health plan staff.
• Candidates selected for this job will be required to adhere to Humana’s flu vaccine policy.

Nice To Haves

• Bachelor's degree or equivalent experience preferred. Degree preferably in Business administration Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 10+ years of Healthcare
• Basic knowledge of Population Health and how it comes to life in a global risk primary care environment
• Familiarity with Medicare and Risk model
• Experience managing a budget of $1M+

Responsibilities

• Plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting
• Develops and leads implementation for staffing plans, policies and operating procedures for the clinic
• Works closely with clinicians to ensure optimal patient outcomes
• Identifies and resolves complex technical and operational problems within department(s)
• Could lead multiple managers or highly specialized professional associates

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance
• many other opportunities
• bonus incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed