Associate Operations Coordinator

Aston Carter•Hopkins, MN

2d•$21 - $21•Remote

About The Position

The Associate Operations Coordinator is responsible for executing daily operational tasks related to shipment management, customer and carrier communication, and system data accuracy. This role focuses on quality, efficiency, and customer satisfaction, supporting end-to-end transportation processes while adhering to company policies and standard operating procedures (SOPs).

Requirements

Data entry
Operation and logistics knowledge
Customer support skills
Administrative support proficiency
Strong attention to detail and accuracy
High school diploma or GED required
Previous customer service experience required
Ability to work evenings and/or weekends (for select roles)

Nice To Haves

Bachelor’s degree from an accredited college or university preferred
Basic proficiency in Microsoft Office applications
Prior customer service experience in a call center or similar environment preferred
Demonstrated communication, prioritization, and time management skills
Commitment to and appreciation for a diverse and inclusive work environment

Responsibilities

Execute daily transportation-related tasks with a focus on quality and efficiency, in accordance with company policies and SOPs.
Provide shipment information to customers and carriers.
Create and activate orders and shipments.
Build and assign loads within transportation management systems.
Schedule pickup and delivery appointments.
Track and trace shipments to ensure on-time execution.
Enter shipment events and complete invoicing functions accurately.
Monitor task boards and assigned email inboxes to respond promptly to customer and carrier requests.
Document shipment events using knowledge gained through SOPs and prior experience.
Follow defined escalation procedures when issues arise or additional support is required.
Follow through on customer and carrier requests to ensure satisfaction and resolution.
Validate and ensure the accuracy of load data in systems in accordance with company and customer standards.
Escalate questions, issues, or complex requests when appropriate.