Associate National Account Manager - E-Commerce

ASSA ABLOY

About The Position

Works with assigned accounts Key Decision Makers to develop and implement account strategies for Residential Electronics. Duties include account development, driving ecommerce growth through on-site investment, leading digital content, and focused promotions for Amazon and New Accounts, provide key metrics to account decision makers, and presenting quarterly business reviews with updated strategies and results. Responsibilities also include strategic account planning, forecasting, demand planning, and driving overall customer profitability. Primary Duties and Responsibilities: Develop E-Commerce business strategy for Residential Electronics Ecommerce Accounts. Deliver reasoning based upon analyses of customer insights, customer strategy, internal financial analysis, business strategy, portfolio, promotions, marketing/multi-channel, and inventory. Identify and develop new business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share. Develop the annual quota, profit plan and sales action plan and monitor actual results vs. plan throughout the year, adjusting when appropriate. Conduct business reviews with accounts and present them as appropriate to management. Assist marketing and sales management with the development of marketing strategies and advertising plans as appropriate. Partners with digital marketing to ensure user experience of the website including site navigation, content development, checkout funnel and promotional campaigns are aligned with key e-Commerce retailers. Provide knowledge on current e-Commerce industry best practices. Consult on cross-functional projects to ensure e-Commerce principles are incorporated. Partner with Consumer Services to ensure the fulfilment of goods and services ordered via the e-commerce channel and ensure a high level of customer satisfaction and business efficiency. Develop recommendations for capital, operating and staffing budgets. Collaborate with other leaders in the development of a coordinated budget recommendation for Director approval. Provide fiscal oversight of allocated resources, assets and expenses. Make necessary decisions to adjust to variations in projected budget income caused by fluctuating volumes and other external factors.

Requirements

Bachelor’s degree in business or related field required
Management Experience in Multi-Level Organization preferred
Experience with Ecommerce focused retail merchant or as a channel account manager with ecommerce focused retail merchant, primarily Amazon
Minimum 1-3 years prior Ecommerce experience
Strong verbal, written, and interpersonal communication abilities.
Ability to strategically develop plans and processes.
Demonstrated sales and negotiation Skills
Excellent Presentation Skills
Proficient in Microsoft Office Suite
Self-Motivated with strong work ethic
Problem Solver

Nice To Haves

Management Experience in Multi-Level Organization preferred

Responsibilities

Develop E-Commerce business strategy for Residential Electronics Ecommerce Accounts.
Identify and develop new business opportunities and business relationships which result in the achievement of increased revenue, profitability and market share.
Develop the annual quota, profit plan and sales action plan and monitor actual results vs. plan throughout the year, adjusting when appropriate.
Conduct business reviews with accounts and present them as appropriate to management.
Assist marketing and sales management with the development of marketing strategies and advertising plans as appropriate.
Partners with digital marketing to ensure user experience of the website including site navigation, content development, checkout funnel and promotional campaigns are aligned with key e-Commerce retailers.
Provide knowledge on current e-Commerce industry best practices.
Consult on cross-functional projects to ensure e-Commerce principles are incorporated.
Partner with Consumer Services to ensure the fulfilment of goods and services ordered via the e-commerce channel and ensure a high level of customer satisfaction and business efficiency.
Develop recommendations for capital, operating and staffing budgets.
Collaborate with other leaders in the development of a coordinated budget recommendation for Director approval.
Provide fiscal oversight of allocated resources, assets and expenses.
Make necessary decisions to adjust to variations in projected budget income caused by fluctuating volumes and other external factors.