Associate Manager, Strategy & Operations - Payments Risk

DoorDash USA•Los Angeles, NY

12d

About The Position

About the Team The Payments Risk team is seeking a Strategy & Operations Associate Manager to help reduce payment abuse costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform. About the Role Our best Associate Managers are data-driven, truth seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on…

Requirements

4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
Experience leading projects, hitting goals, and succeeding in a team environment
Strong communicator, both written and verbal
Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)
You have a bachelor’s degree
Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.

Responsibilities

Establish and refine DoorDash's strategic approach to payments risk- work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors
Analyze user behavior across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users
Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth

Benefits

401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
mental health program