Associate Manager, Strategy & Operations - Payments Risk
About The Position
The Payments Risk team is seeking a Strategy & Operations Associate Manager to help reduce payment abuse costs and drive solutions that safeguard the integrity of our platform. In this role, you’ll develop a deep understanding of our three core audiences—Consumers, Dashers, and Merchants—and become a key resource for analyzing behaviors that may indicate risky or abusive patterns. You’ll lead investigations into high-risk activity, design data-informed strategies, and implement cross-functional initiatives to mitigate losses while maintaining a seamless and trusted user experience. Most importantly, you’ll help strike the right balance between user trust and risk management, ensuring we continue to support growth while protecting the platform. About the Role Our best Associate Managers are data-driven, truth seeking, strategic thought partners and operators. They combine business context and analytics to take on a problem area and implement a customized solution. Think this is you? Read on… You're excited about this opportunity because you will… Establish and refine DoorDash's strategic approach to payments risk- work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors Analyze user behavior across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth
Requirements
- 4+ years of experience in consulting, strategy, business development, operations, technology, investment banking, analytics or related experience
- Experience leading projects, hitting goals, and succeeding in a team environment
- Strong communicator, both written and verbal
- Problem solving and analytical skills, including proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets)
- You have a bachelor’s degree
- Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities.
Responsibilities
- Establish and refine DoorDash's strategic approach to payments risk- work on the operations, engineering, and analytics needed to protect DoorDash’s audiences from bad actors
- Analyze user behavior across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors and improve the experience of good users
- Influence and engage across the company - partner with the product, engineering, and analytics teams to establish goals and build strategic programs
- Improve through experimentation – use data-driven decision-making to run tests in order to reduce risk while accelerating growth
Benefits
- a 401(k) plan with employer matching
- 16 weeks of paid parental leave
- wellness benefits
- commuter benefits match
- paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
- medical, dental, and vision benefits
- 11 paid holidays
- disability and basic life insurance
- family-forming assistance
- a mental health program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
