Analyst, Payments Strategy & Operations

Home Depot • Atlanta, GA

12d

About The Position

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: Responsible for supporting the development and execution of credit programs to generate incremental sales and new accounts for Home Depot companies. May be responsible forsupport of programs to improve operational efficiencies and improve the customer experience. May assist with portions of multiple, cross-functional projects and may manage smaller, single-function projects. May manage the resolution process for complaints/issues with multiple dependencies or of an escalated nature.

Requirements

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
• Exhibited ability to work independently and get things done.
• Strong attention to detail.
• Very strong communication skills, both verbal and written.
• Sound decision making skills.

Nice To Haves

• Credit services, banking experience preferred
• Excellent written and verbal communications skills
• Ability to gather information from a variety of sources and make decisions based on thorough analysis and review; ability to solve complex problems.
• Strong influencing and negotiating skills; critical thinking skills
• Strong attention to detail
• Broad knowledge of THD policy, procedures, and structure; knowledge of store systems

Responsibilities

• Manages the resolution process for issues that may require escalation and partners with Citi and internal THD team to resolve.
• Have unlimited authority to resolve high profile/executive cases (cases that make it to the executive level). For example, as appropriate, may credit $1,500 back to a credit account.
• Provides support to team on special projects. Includes data gathering and root cause analysis.
• Supports team in gathering and analyzing data for presentations for Sr. Management.
• Provide project support and guidance to other team members.
• Review and modify/approve their project plans and decisions as needed.
• Recommends process changes to expedite goal attainment.
• Works closely with Customer Care to negotiate resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED