Associate Manager, QA Strategy & Operations

DoorDash USA

22h

About The Position

As Associate Manager, QA Strategy & Operations, you will own large-scale, AI-led quality programs from design through production. This is a senior IC / early people-manager role focused on building and governing automated QA systems, not running traditional QA operations. You will lead cross-functional initiatives that improve the accuracy, stability, and adoption of AI-generated quality signals, partnering closely with Product, ML, Engineering, Operations, and Policy teams. Your work will directly influence how DoorDash defines quality, manages performance, and mitigates risk at scale. You’ll report to the Senior Manager, QA Strategy & Operations within Performance Excellence (CXI)

Requirements

You have 6–8+ years of experience in strategy, program management, operations, product ops, or quality systems—ideally in AI-enabled or data-driven environments
You’ve worked on large-scale process or platform launches, where accuracy, governance, and change management mattered as much as speed
You are comfortable operating at the intersection of AI models, business rules, and operational workflows
You have a strong intuition for signal quality—understanding false positives, calibration tradeoffs, thresholds, and downstream impact
You bring structured thinking and execution rigor, especially in ambiguous problem spaces with multiple stakeholders
You can partner effectively with ML and Engineering teams, even if you are not a model builder yourself
You care deeply about building systems that are accurate, fair, trusted, and scalable

Nice To Haves

Hands-on experience with LLMs, prompt design, conversational analytics, or AI QA systems is a strong plus

Responsibilities

Own AI-led QA system expansion into complex domains (Customer Support, Fraud, Integrity, Risk, In-House), defining what is automatable vs. human-judgment required
Design and operationalize quality signals at scale, including rubric logic, precision thresholds, false-positive controls, and rollout gates
Drive signal accuracy and trust, partnering with ML and Calibration teams to improve precision, reduce FP/FN rates, and close dispute feedback loops
Translate ambiguous quality problems into structured systems, from intake → signal design → calibration → launch → governance
Influence the QA tech and model roadmap, prioritizing investments in automation, tooling, and infrastructure that improve signal reliability
Establish durable process frameworks (intake, SLAs, readiness criteria, documentation) that allow AI quality programs to scale safely and repeatably
Lead cross-functional execution across Product, Engineering, Ops, and Policy without formal authority—driving clarity, alignment, and delivery

Benefits

a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program
flexible paid time off/vacation, plus 80 hours of paid sick time per year
vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week)