Associate Manager, Mid-Market Account Manager

Interface Systems•St. Louis, MO

About The Position

Overview The Mid-Market Account Manager will be the high-level resource for an assigned group of Interface’s mid-market, lower revenue billing customers (<$15K RMR). The role combines cultivating existing accounts and partnering with sales and/or other AMs on new accounts. In this mission critical role, the Mid-Market Account Manager will implement Customer Success strategies around customer growth, retention and satisfaction. Customer-driven, organized, and able to build relationships, the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue, mitigate churn, and renew contracts within their assigned accounts.

Requirements

2-3 years of experience in Account Management, Customer Sucess or Sales
Background of success in customer retention
Expertise in driving revenue through upselling to enterprise level customers
Positive team player with proven execution skills
Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools
Experience in the alarm, video, and/or managed network space

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Implementation of account strategy/planning
Revenue forecasting
Complex problem-solving to drive customer retention and growth
Leveraging of company’s CRM platform
Representing the customer Success team in Regular team meetings and customer facing meetings
Delivery of quarterly business reviews to assigned accounts
Monitor customer relationships
Generate and close new “whitespace” opportunities within the account base
Secure existing customer business through contract renewals
Miscellaneous responsibilities as assigned by management