Associate Manager - Merchant Strategy & Operations, Merchant Growth & Profitability

DoorDash USA • San Francisco, NY

4h

About The Position

About the Team Today, DoorDash empowers over 500,000 local businesses (“merchants”) by connecting them to customers. On the Merchant Team, we’re building the easiest, most profitable way for merchants to grow. We aim to sign up every merchant, onboard them instantly, represent their brand and products fully, ensure every interaction with DoorDash is seamless, and drive them consistent profitable growth. About the Role We’re looking for an Associate Manager, Merchant Strategy & Operations, Merchant Growth & Profitability to shape the vision and execution of DoorDash’s product adoption experience. In this role, you’ll design a merchant-first approach to Sales and Product GTM, optimizing for merchant objectives. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to up-level the merchant adoption experience in partnership with our Sales and Product teams. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations. You’re excited about this opportunity because you will… Develop and build the critical tools that our merchants need to understand the best DoorDash products to grow their businesses profitabiy Have game-changing impact on our merchants’ experience with DoorDash by streamlining communications across Sales, Product, and Marketing channels Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers, developing the playbooks for scale Analyze . You’ll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. You’ll work with a cross-functional team, including sales, marketing, design, product, engineering, analytics, and operations to build this experience.

Requirements

• You have 5+ years of experience in consulting, strategy, product management, product operations or a related field
• You have exceptional interpersonal and communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual
• You demonstrate bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• You solve analytical problems quickly, and are experienced in SQL and/or Excel
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company
• You have strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals
• You have a bachelor’s degree or higher

Responsibilities

• Develop and build the critical tools that our merchants need to understand the best DoorDash products to grow their businesses profitabiy
• Have game-changing impact on our merchants’ experience with DoorDash by streamlining communications across Sales, Product, and Marketing channels
• Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers, developing the playbooks for scale
• Analyze . You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including sales, marketing, design, product, engineering, analytics, and operations to build this experience.

Benefits

• a 401(k) plan with employer matching
• 16 weeks of paid parental leave
• wellness benefits
• commuter benefits match
• paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
• medical, dental, and vision benefits
• 11 paid holidays
• disability and basic life insurance
• family-forming assistance
• a mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level