Associate Manager (Information Technology) I, Public Services

Weber County•Ogden, UT

4d•$31 - $47•Onsite

About The Position

The Weber County Library seeks a dedicated, energetic individual who recognizes that the successful intersection of service and technology access is what the public library is all about. We are looking for the person who can apply their technology skills and knowledge in a public services context, helping to make a significant difference in people’s lives--whether this means setting up an email account, accessing an employment application site, or downloading an eBook. If you have excellent communication skills, enjoy working front-line customer service, and have an appreciation for the library and its role in a thriving community, apply today. This position is on-site only. JOB OVERVIEW: As a member of the library’s supervisory team, under the supervision of the branch manager, this employee provides daily front-line customer service at a public service desk, answering ready reference and readers’ advisory questions, performing collection support tasks and circulation transactions, and directly guiding and instructing patrons and staff accessing library technology resources. This employee provides reliable and responsive help-desk level technology support to employees and patrons in the resolution of building technology/hardware/software questions and issues, and maintains meeting venue technology. They perform scheduled updates to technology equipment, such as mobile lab devices and employee workstations; and learn/maintain Makerspace equipment and its operation.

Requirements

Bachelor’s degree from an accredited university in applied computer science, electrical engineering, or other technology-related field, or an equivalent combination of education and experience that provides the required knowledge and abilities for the position
At least three years’ progressively responsible experience working in a public-facing, customer service environment, preferably face to face, providing computer or technology-related services
Working knowledge of a variety of operating systems such as Windows, Android, iOS, and OSX
Expertise in all Microsoft Office applications and their components
High level of familiarity with current web applications such as search engines, email interfaces, social media, and eBook and eAudio applications/commonly used devices
Understanding of the relationships and responsibilities of library divisions and buildings
Understanding of library mission and roles, and the general role of public libraries within a community
Excellent customer service skills
Ability to work effectively in a team environment and a willingness to fully participate in the standard daily responsibilities required to operate a branch library
Ability to apply general rules to specific problems to produce logical and effective solutions
Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
Ability to exhibit good judgment according to a formalist system of ethics and establish a cordial and effective working relationship with the public, colleagues, Board members, and County officials
Ability to resolve conflict rather than create it, and implement change rather than block it
Ability to implement Library Board policies and administrative procedures
Availability for morning, afternoon, evening, weekend, and some holiday shifts
Remote work not authorized
Pre-employment drug screening and criminal background check required

Nice To Haves

Engage with high-risk populations
Preference given for fluency in more than one language

Responsibilities

Work regularly at a public service desk, providing ready reference, referral, and readers’ advisory services to patrons of all ages, in person, over the telephone, and online; complete core library work including collection support tasks and circulation transactions; participate in programs and events as presenter or support staff
Arrange meeting venues to accommodate requests for seating, breakout spaces, and other amenities
Provide technology setup, access, and support during community and Library events, ensuring all A/V equipment and systems function properly
Instruct the public and library employees in operation and use of technology resources/software and equipment: public computers, online public access catalogs, scanner/fax, microfilm, automated checkout, software applications, personal devices, Makerspace equipment, and WIFI access
Provide technology instruction, both one-on-one and during formal, small-group classes, adjusting level of instruction to meet skill/ability/knowledge of participants
Create instructional materials and guides to assist patrons and staff in utilizing technology resources effectively
Coordinate ongoing technology maintenance plans for hardware and software resources, including employee computers, material handling systems, laptops, and programming-related mobile devices
Perform scheduled updates and upgrades to technology equipment to ensure optimal performance and security
Provide front-line support for hardware and software resources, material handling systems, public computers, employee computers, laptops, A/V technologies, employee and public printing, self-checkouts, and scanner/fax devices
Operate, maintain, and support creative computing and specialized technology-related programming and resources
Provide one-on-one instruction for creative computing and specialized technology-related programming and resources
Perform basic troubleshooting of technical problems, and log and resolve or refer problems using support ticket system
Maintain an inventory of building equipment available for employee and public use such as mobile computer labs, A/V cables used in meeting rooms, laptops for building use, microphones, assistive listening devices, etc.
Provide access to basic assistive technologies, where appropriate, to ensure that all users have equitable access to technology
Preserve the safety, appearance, and condition of library facilities and property