Associate Manager, HRIS ServiceNow Technical Lead

SC Johnson • Racine, WI

14d • Onsite

About The Position

Please note this role is onsite in Racine, WI. As the Associate Manager, HRIS ServiceNow Technical Lead, you will be part of the Global Human Resources Information Systems (HRIS) team responsible for managing Global HR technology platforms including Workday, ServiceNow, Kronos, and other systems supporting 60+ countries. Reporting to the HRIS Manager, you will serve as the technical lead for ServiceNow HR Service Delivery (HRSD), responsible for designing scalable solutions, orchestrating system enhancements, configuration, optimization, and ensuring platform stability and performance.

Requirements

• Bachelor’s degree and a minimum of 5 years of relevant experience
• +3 years of hands-on experience designing and managing ServiceNow platform architecture including HRSD and integration frameworks
• +1 years of experience with ServiceNow Spokes (e.g. DocuSign, Workday) and experience implementing and managing integrations
• +1 year of experience in ServiceNow scripting (JavaScript), as well as HTML and CSS for customizing user interfaces
• +2 years of experience coordinating ServiceNow Upgrades including test script development, execution and post-upgrade validation
• Qualified candidates must be legally authorized to work in the United States

Nice To Haves

• Excellent communication and collaboration skills, with the ability to work cross functionally across HR, IT, and vendor teams
• Workday or other Human Capital Management (HCM) system configuration experience
• PMP certification, completed project management coursework, or 2+ years’ experience managing projects
• Must be able to work with highly sensitive data and exercise good judgment based on internal/external applicable rules and external regulations
• Strong teamwork and interpersonal skills with demonstrated ability to communicate to clients
• Excellent prioritization and multi-tasking skills
• Self-motivated team player
• Ability to work in a fast-paced environment

Responsibilities

• Configure HR Systems with a focus on ServiceNow by building application components, integrating software, troubleshooting and resolving issues, and maintaining technical documentation
• Lead and support integrations with Workday and other systems using ServiceNow Spokes (e.g. DocuSign, Workday) ensuring seamless data flow and functionality
• Coordinate and investigate ServiceNow Customer Alerts, collaborating with internal team and vendors to resolve issues efficiently
• Oversee ServiceNow platform upgrades, including planning, testing and deployment
• Govern and maintain ServiceNow microsites, ensuring alignment with branding, content standards, and user experience best practices
• Support and manage training initiatives for HRIS and HR teams, including developing training materials, coordinating sessions, and tracking completion to ensure compliance and user readiness
• Oversee outsourced resources to ensure projects meet schedule, budget, quality standards, and client requirements, in accordance with contractually established terms and conditions
• Stay current with ServiceNow product updates, best practices, and industry trends to recommend platform enhancements aligned with organizational goals
• Lead collaboration in creating and maintaining 3 year ServiceNow HRSD feature and capability roadmap.

Benefits

• SC Johnson’s total compensation packages are at or above industry levels.
• In addition to salary, total packages may include bonuses, long-term incentives, matching 401(k) contributions and profit sharing based on company profitability, job level and years of service.
• As a family company, we’re committed to providing benefits such as subsidized health care plans, maternity/paternity/adoption leave, flexible work arrangements, vacation purchase options, recreation and fitness centers, childcare, counseling services and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees