Associate Manager - Ecommerce & Product Operations
About The Position
The Associate Manager, Ecommerce & Product Operations, is a key player in driving seamless online product operations across multiple digital sales channels and brand sites. This role manages the full product information lifecycle, supports test product setup, troubleshoots middleware integrations with dropship partners, and oversees product feed coordination to enhance customer experience and maximize sales performance. More than just day-to-day operations, this position shapes how our brands succeed in the digital space. You'll collaborate with cross-functional teams-including merchandising, marketing, operations, and technology-to drive innovation at the intersection of product data and commerce. If you're ready to take ownership of your career, expand your technical and business expertise, and help redefine brand commerce, this is the place to do it. This role reports to the Ecommerce Manager.
Requirements
- 2-4 years of experience in ecommerce operations, digital merchandising, or product data management.
- Hands-on experience with PIM systems, ecommerce platforms (e.g., Shopify, Magento, BigCommerce, or similar), and middleware integrations.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills with the ability to collaborate across cross-functional teams.
- Proficiency in Excel/Google Sheets; experience with SQL or data visualization tools is a plus.
Responsibilities
- Maintain and update product data in the PIM system, ensuring accuracy, consistency, and completeness across all digital platforms.
- Collaborate with merchandising, marketing, and operations teams to standardize product attributes and enhance product discoverability.
- Monitor data quality and implement corrections to support seamless customer experiences.
- Coordinate with licensee counterparts to ensure data hygiene and job scheduling is preserved
- Coordinate setup and validation of new product entries in ecommerce systems for testing purposes.
- Partner with development and QA teams to ensure accurate display, pricing, and functionality before product launches.
- Document and troubleshoot issues during product testing phases.
- Monitor and support middleware integrations that connect ecommerce platforms with dropship vendors.
- Diagnose and resolve order flow issues, product sync discrepancies, and fulfillment challenges.
- Collaborate with merchandising, operations and vendor support teams to ensure smooth daily operations and minimize downtime.
- Act as additional merchandising support during peak periods with promo and product setup and QA.
- Help to standardize business rules across all brands (alt text naming convention, metafield value names, etc).
- Manage employee discount programs and support promo engine roadmap.
- Constantly QA front end for merchandising opportunities such as filter use, collection exposure and navigation updates.
Benefits
- Authentic is an equal-opportunity employer and we value and embrace the diversity and inclusion of all Team Members. We do not discriminate on the basis of gender, gender identity, sexual orientation, race, national origin, disability, age, marital status, protected veteran status, or other legally protected status.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Professional, Scientific, and Technical Services
Education Level
No Education Listed
