Associate Manager, Customer Success (US Consumer Marketing) - Hybrid

Insulet Corporation•Acton, MA

4d•Hybrid

About The Position

We are seeking a dynamic and creative individual to join our U.S. Consumer Marketing team at Omnipod ®. This individual enjoys working in an entrepreneurial, fast-paced organization focused on transforming the diabetes healthcare space. Candidates must be highly motivated, open-minded, and solution oriented. They should be detail-oriented with the ability to balance multiple project priorities across various teams and time zones, while not being afraid to have fun along the way. The Associate Manager, Cust omer Succes s (U S Consumer Mark eting) will lead Omnipod’s U.S. brand custome r success initiatives, driving innovative programs that elevate the customer experience for our Podder community . This role requires a creative, strategic thinker with a passion for that align with Omnipod’s mission to improve the lives of people with diabetes. The ideal candidate will bring a proven track record of developing and executing marketing and retention programs that deliver measurable results. We're looking for

Requirements

Strong written and verbal communication skills .
Proven ability to build and manage relationships with internal and external stakeholders, including agencies.
Understanding of customer journeys and personalization based on customer personas
Creative mindset with a willingness to think outside the box and bring ideas to life.
Ability to balance strategic thinking with hands-on execution; a 'scrappy' mentality to make things happen.
Adept at adapting plans effectively and on budget for optimal impact.
Skilled in measuring the effectiveness of communications and leveraging analytics to connect creative ideas with measurable business outcomes.
Strong project planning and management skills.
Strong Excel, PowerPoint, and presentation skills.
Extremely thorough and organized.
Highly collaborative, adaptable, and proactive in a fast-paced environment.
Ability to manage complex and cross-functional projects concurrently and get stakeholder buy-in.
Bachelor’s degree in Marketing, Business, communications, or related field.
3–5 years of experience in marketing, customer success , or related roles.

Nice To Haves

Experience with omnichannel campaigns, Salesforce, Salesforce Marketing Cloud and similar preferred.
Medical Device, Pharmaceutical or Healthcare industry experience preferred in a regulated environment.

Responsibilities

Partner with internal teams on customer communications during onboarding, training and ongoing use.
Dr ive the ongoing o ptimiz ation of retention communi cations thr ough te st & learn to ident ify t he poin t in a nd time an d type of me ssaging that dr ives custom er s to engage .
Support developme nt of s erv ice c o ntent librar ies that allow rapi d creat ion of a ssets to lever age across digit al and live channels .
Identify and pursue new opportunities to support customer onboarding and ongoing use in partnership with product and digital customer experience teams .
Oversee development of deliverables, including messaging and assets, in collaboration with internal teams and external agencies, ensuring timely and consistent delivery.
Define key performance metrics for each initiative , track results, and provide actionable insights to optimize impact and hit strategic growth targets.
Collaborate with cross-functional teams within Marketing and the broader Commercial organization to identify synergies and ensure consistency across the customer journey .
Stay ahead of industry trends to inform strategy and innovation.
E stabli sh gui de lines on service mes sages ( in cont rast to mar keting m essa ges ) to align ou r commun ications ap propriatel y to cust omer opt-outs and pref erences
Responsible for acquiring MLR approval for projects.