Associate Logistics Coordinator (night shift)

e2open•Stratton, VT

3d•Hybrid

About The Position

E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients. Position Overview The Associate Logistics Coordinator is an important operations position within the Business Process Outsourcing (BPO) portfolio for E2open. In this role, a team member is dedicated to a customer and assigned the tactical management of the customer’s transportation within a specific workgroup, playing a critical role in the customer’s supply chain by ensuring the efficient and cost-effective movement of goods from origin to destination.

Requirements

2+ years of relevant and equivalent experience
Advanced computer skills, including full proficiency with Microsoft Office Suite.
Great interpersonal skills with the ability to influence others without role power.
High attention to detail is required.
Proven problem-solving ability; comfortable analyzing large data sets and presenting recommendations.
Advanced English is required to perform the job.

Nice To Haves

1+ years of customer service and/or supplier management experience is highly preferred.
Experience with supply chain software (E2open’s portfolio suite or JDA, SAP, Oracle, Mercury Gate, Pinc, etc.) is preferred.

Responsibilities

Customer Support: Guide our clients' entire supply chain process, from planning to delivery. This includes choosing the best transport methods, ensuring timely dispatch, and coordinating delivery schedules to optimize service and cost.
Carrier Coordination: Actively communicate with transport providers to guarantee smooth operations and timely deliveries, handling any changes or delays effectively.
Cost Management: Oversee and decide on additional charges, manage shipment-related expenses, and negotiate rates to stay within budget while maintaining service quality.
Problem Solving: Address any issues in the delivery process, offering creative solutions to ensure client satisfaction.
Performance Analysis: Monitor key performance indicators like on-time deliveries and carrier efficiency to improve our service continuously.
Relationship Building: Establish strong, trusting client relationships, serving as a reliable advisor.
Organizational Skills: Maintain up-to-date information on assigned tasks and be available to provide on-call/after-hours support through a phone rotation system as needed.
Teamwork: Collaborate in holiday coverage and operational demands to meet customer needs.