Night Shift Logistics Specialist

Seek Now • Louisville, KY

3d • Hybrid

About The Position

Seek Now is searching for a Logistics Specialist to schedule appointments with homeowners, insurance adjusters, and our other types of customers.
The ideal candidate has a true passion for delighting customers and demonstrates a servant mindset (works to ensure the success of others). This candidate likes to work with and motivate others to be their best selves every day. And, most of all, this person bleeds green and represents the best of Seek Now.
We are looking for candidates in the Louisville, KY area to work a remote/office hybrid schedule.

Requirements

• Skilled in both verbal and written communication
• Ability to switch between tasks
• Skilled in organization and prioritization
• Skilled in using computers
• Ability to be a self-starter and a quick learner
• Ability to stay calm in stressful, busy environment
• High school diploma or equivalent experience required
• Minimum of two (2) years of experience in the customer service industry required
• Experience with Microsoft Outlook, Word, and Excel required

Nice To Haves

• Previous experience as a dispatch and/or in insurance industry a plus

Responsibilities

• Make outbound calls
• Answer incoming calls
• Schedule appointments
• Route and place appointments for our remote Field Inspectors (1099) nationwide to optimize drive time and ensure on-time arrival
• Monitor emails and all scheduling requests
• Verify that appointments are confirmed and routed appropriately
• Partner with internal team to complete daily tasks
• Escalate customer issues when appropriate
• Perform other duties as assigned

Benefits

• Seek Now offers a great benefit package, which includes health, dental and vision insurance, 401K with company match, paid time off (PTO), short and long-term disability insurance, AD&D insurance, life insurance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED