Associate Learning Consultant

PetSmart • Phoenix, AZ

4d • Hybrid

About The Position

As an Associate Learning Consultant , you ll help bring PetSmart s Learning and Development strategy to life by creating and updating training materials that support the growth of our associates across stores, distribution centers, and the home office. Your work will help build skills in areas like functional/technical skill and professional development making a real impact on our business.

Requirements

• Bachelor s degree in Instructional Design, Education, or a related field preferred.
• 1-3 years of experience in designing and facilitating training is preferred.
• Strong communication and writing skills.
• Ability to manage multiple tasks and meet deadlines.
• Creative problem-solving and critical thinking.
• Passion for learning and continuous improvement.
• Comfortable working in a fast-paced, collaborative environment.
• Familiarity with Microsoft Office (Word, PowerPoint, Excel).

Nice To Haves

• Experience in retail, distribution, or corporate environments is a plus.
• Experience with tools like Adobe Creative Suite, Articulate Storyline, Vyond, or Canva is a bonus.

Responsibilities

• Update existing training content (eLearnings, job aids, presentations) to keep it accurate and relevant.
• Revise and rewrite materials to improve clarity and effectiveness.
• Proofread and review content created by other team members.
• Assist in designing, developing, and delivering training solutions for different parts of the business.
• Lead small-scale projects when needed, with support from senior team members.
• Provide administrative support for team-hosted learning events, including scheduling, logistics coordination, and participant communication.
• Manage a shared inbox to respond to questions from learners and leaders in a timely and professional manner.
• Collaborate with teammates and business partners to build effective learning tools.
• Handle multiple projects with overlapping deadlines.
• Respond to requests and feedback in a timely, professional manner.
• Stay flexible and adapt to changing priorities and business needs.
• Ensure training materials are high-quality, engaging, and aligned with business goals.
• Help create implementation plans that support long-term success and a great learner experience.
• Other duties as assigned.

Benefits

• Pet-friendly environment , bring your pets to work and enjoy the on-site dog park!
• On-Site Events & Adoptions , enjoy community-building opportunities, including pet adoption days, seasonal celebrations, family events, art events, & holiday festivals
• Top Dog gym with equipment, fitness classes, massage therapists, personal trainers, and wellness spaces
• Sit & Stay Café serving fresh breakfast and lunch options, snacks, & more
• Lil Paws NAEYC-accredited onsite childcare facility providing high-quality early education
• Paid Volunteer Opportunities to spend time doing good for causes close to heart
• Print Center and Business Services , Dry Cleaning, Mother's Rooms, Sustainable Infrastructure & more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees