Associate IT Technologist

Medtronic•Billerica, MA

23h•$60,000 - $90,000•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. In your role, you will work from the Billerica, MA Medtronic site. The Associate IT Technologist provides dedicated, hands-on onsite IT support for Manufacturing Operations at the Billerica site in Massachusetts, serving as production-critical support embedded within the manufacturing environment. This position is essential to protecting manufacturing uptime and throughput by rapidly triaging and resolving IT issues that could disrupt production. Responsibilities include supporting manufacturing-floor desktops, workstations, peripherals, label printers, and other production devices; installing, troubleshooting, and replacing manufacturing stations; and addressing network connectivity and user access issues impacting manufacturing systems. The role collaborates closely with manufacturing teams and IT partners to coordinate ticket resolution, deploy and maintain IT systems, document solutions, and continuously improve support processes, while maintaining a high level of customer service and operational awareness of manufacturing workflows. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications to achieve long-term sustainable impact. Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives. CAREERS THAT CHANGE LIVES

Requirements

0+ years of experience with a bachelor’s or advanced degree
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.
Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Responsibilities

Serve as the onsite IT point of contact for manufacturing operations, providing hands-on, production-critical IT support to ensure uptime, security, and operational continuity.
Respond to and triage all IT incidents, from routine user issues to critical production outages, acting as first responder for on-site IT and network emergencies.
Deploy, support, and maintain manufacturing IT assets, including desktops, workstations, printers, label printers, software, and production-floor devices used in testing, training, and shipping.
Support and maintain computers and printers used across manufacturing, quality, training, testing, and logistics functions.
Manage facility-wide network connectivity by performing routine checks, troubleshooting irregularities, supporting infrastructure upgrades, and securing newly deployed network-enabled and monitoring devices.
Act as a liaison between manufacturing, engineering, corporate IT, and vendors to coordinate issue resolution, system deployments, and internal projects requiring IT support.
Track, manage, and lifecycle IT hardware and peripherals, including inventory control, decommissioning outdated equipment, printer maintenance, and procurement recommendations.
Develop, document, configure, and test system specifications, configurations, and updates in compliance with architecture, security, and regulatory standards.
Evaluate system performance and functionality, identify deficiencies, and implement improvements to maintain data integrity, compatibility, and effective system operation.
Assess platform capabilities versus customization needs, gather integration requirements, and contribute to optimized, accessible, and user-centered technology solutions.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.
Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan.
Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below: Medtronic benefits and compensation plans