Principal IT Technologist

Medtronic•Boulder, MN

9d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. We’re working onsite 4 days per week to foster professional growth and cross-functional collaboration. This role requires up to ~30% travel to support hands-on leadership and enhance collaboration, and ensure successful operations and completion of projects. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have a long-term, sustainable impact. The Principal IT Technologist (Site Infrastructure & Operations) is an enterprise-impact individual contributor and regional/site SME responsible for planning, design, leadership, governance, and complex delivery of site I&O services across manufacturing, office, lab, and distribution environments.

Requirements

Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.
Act as the final escalation point for complex, systemic, or recurring device issues in distribution environments.
May have broad knowledge of project management.
7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degree or 12+ years of experience with a high school diploma or equivalent.
MUST HAVE (Minimum Qualifications) High school diploma (or equivalent) and 12+ years of experience; OR Bachelor’s degree and 7+ years; OR advanced degree and 5+ years.

Nice To Haves

Android Enterprise Mobile administration
Android Development using android studio (Kotlin, XML)
Working knowledge of Certificate management (TLS, IPPS)
Deep hands on experience across at least two major infrastructure domains.
Demonstrated success leading multi‑site infrastructure programs, particularly in regulated environments.
Proven leadership in RCA/PIR and implementation of durable corrective actions.
Strong communication and influence skills across technical and business stakeholders.
Ability to travel up to ~30% and work onsite 4-5 days/week.
Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
Advanced knowledge of networking, device security, enterprise applications.
Experience with Cisco, Juniper or Dell products
Reliable transportation or ability to rent a vehicle
Ability to lift up to 50 lbs.
Previous Medtronic experience
Link-OS and ZPL (Zebra Programming Language) experience
Enterprise Mobile admin tools (Enterprise provisioner, StageNow)
Experience with Mobile Device Management software (exp Oomnissa, Soti, Intune)
Previous Distribution or Manufacturing experience w/ automation, RFID, robotics, or advanced logistics platforms
CCNA certification or equivalent.
Knowledge of cloud and on-premise data center services.
Proficiency with enterprise monitoring and observability tools.
Strong vendor management and governance experience.
Experience in managing UPS, power supply and cabling.
Experience in leading or coordinating IT projects.
Experience with virtualization technologies such as VMware vSphere.
Understanding of cybersecurity concepts.
Experience with audio/visual and unified communications.
Proficient in SCCM, Intune, PowerShell, or other scripting languages.
Strong skills in analyzing logs, debugging, and optimizing IT infrastructure.
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

Lead global automation activities for printers, Enterprise Mobile Computers, and other IT systems. Including GB1 RR2 inventorying, deploying, configuring, and lifecycle management.
Lead multi‑site or regional infrastructure programs from requirements through hypercare, ensuring alignment with architecture standards, timelines, and operational readiness.
Provide advanced L2.5/L3 troubleshooting, diagnostics, and remote escalations for divers Enterprise Mobile Computer environments.
Create strategies to combine printer and device management systems within the centralized ServiceNow CMDB.
Collaborate with business process owners to improve the interoperability between mobile computers and warehouse and manufacturing systems.
Run proactive monitoring and leverage advanced diagnostic tooling to identify, analyze, and resolve infrastructure performance and reliability issues.
Support and enforce patching, segmentation, and security policy implementation, ensuring alignment with security and compliance standards.
Strong working knowledge of barcode technologies and labeling standards used in distribution environments.
Maintain, author, and continuously improve SOPs, Work Instructions, and MOPs to ensure scalable, consistent global execution.
Provide field insights to influence architecture, engineering, and platform roadmaps; identify opportunities for standardization and capability enhancement.
Develop Android utilities to aid in configuration, troubleshooting, and productivity for end users of Enterprise Mobile Computers.
Evaluate system design across hardware/software interfaces to ensure compatibility, capacity alignment, performance optimization, and architectural conformance.
Identify system deficiencies, execute required system changes, and validate updates to support data integrity, operational stability, and performance improvements.
Translate architectural standards into field‑ready implementation patterns, including BOMs, configurations, rack/stack patterns, and acceptance criteria.
Provide technical direction, governance, and quality oversight for onsite partners, vendors, and contract personnel.
Build strong relationships with cross‑functional IT teams, site leaders, and business partners to align technology delivery with operational needs.
Establish, maintain, and report on infrastructure health metrics such as availability, capacity, performance, and security posture.
Participate in on‑call rotations, provide leadership during major incidents, and support critical cutovers, audits, and operational readiness events.
Lead COE improvement initiatives to enhance standardization, operational maturity, automation, and global consistency across SIO..
Apply mastery level expertise to guide peers, influence decision making, and drive technical direction across infrastructure domains.
Lead priority infrastructure projects, coordinating resources, delegating technical work, and reviewing deliverables for quality and compliance.
Oversee and occasionally perform physical infrastructure activities (rack/stack, cabling, equipment installations, hardware diagnostics) when required.
Provide planning and budget input for infrastructure improvements, lifecycle refreshes, and annual investment planning.
Coordinate hands‑and‑feet execution with vendors and managed service partners; oversee quality, logistics, procurement, and execution alignment.
Utilize advanced network test tools to validate connectivity, performance, and adherence to design requirements.
Serve as a trusted technical advisor to stakeholders, ensuring technology needs are understood, prioritized, and executed effectively.
Maintain deep technical expertise across networking, compute, storage, and backup technologies to support architectural and operational decision‑making.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)