Associate IT Administrator

Daxko • Birmingham, AL

15h • Hybrid

About The Position

Are you early in your IT career and ready to grow your technical skills in a fast-paced, supportive environment?
As an Associate IT Administrator I, you’ll be the first line of support for our internal teams — helping troubleshoot technical issues, set up devices, and ensure our employees have the tools they need to succeed.
This is a hands-on, entry-level role designed for someone eager to learn, build foundational system administration skills, and grow within IT. You’ll gain exposure to cloud-based systems, device management, security best practices, and cross-functional collaboration.

Requirements

• High school diploma or equivalent experience
• Working knowledge of office automation tools and computer peripherals (printers, scanners, etc.)
• Strong verbal and written communication skills
• Excellent problem-solving and multitasking abilities
• Strong customer service and interpersonal skills
• Ability to maintain confidentiality of company information
• Proficiency with Microsoft Office or similar productivity tools
• Exposure to cloud-based systems and modern IT environments
• Ability and desire to grow technical and product knowledge
• Foundational understanding of Windows and macOS environments
• Familiarity with code hosting platforms such as GitHub, GitLab, or Bitbucket (novice level acceptable)

Nice To Haves

• Associate degree in Information Technology or related field
• 1+ year of experience supporting Windows, Linux, or macOS environments

Responsibilities

• Respond to user tickets involving hardware, software, and networking issues
• Walk internal users through installing applications, peripherals, and connecting to production environments
• Diagnose issues by asking targeted questions and guiding users step-by-step
• Perform remote troubleshooting and test alternative solutions
• Escalate complex issues to senior IT team members when needed
• Configure and customize desktop applications to meet user needs
• Follow up to ensure systems are fully functional after resolution
• Maintain and improve internal documentation and knowledge base articles
• Identify opportunities to streamline processes and improve team communication
• Support secure and optimized performance across Windows and macOS environments

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED