Associate, Inside Sales to Service

Mac Papers and Packaging,•Jacksonville, FL

About The Position

The Inside Sales and Service Associate will be the frontline driver of revenue growth - activating new customers, expanding existing accounts, and winning back customers who've gone elsewhere. This position will use a proven sales methodology to teach customers about hidden costs, tailor solutions to their specific needs, and confidently guide them to better purchasing decisions. This is strategic, consultative selling position, becoming a trusted advisor to businesses that rely on paper, packaging, and wide format printing materials to run their operations. (This is meant to be a guide. Duties may vary dependent upon management.)

Requirements

Bachelors degree in business, marketing, or a related field, or equivalent experience preferred
2+ years of B2B inside sales experience with a track record of consistently exceeding quota
Experience or working knowledge of Challenger Sales Methodology
Proven success in scaling inside sales organizations in a B2B environment
Excellent people and relationship skills.
Proven attention to detail.
Experience using ERP, CRM, service management, and contact center technologies, and sales performance tools
Ability to multitask and prioritize workload.
Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
Must be able to efficiently use a Windows-based computer.
Ability to prioritize and complete assignments accurately and in a timely manner.
Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
Strong interpersonal, organizational, oral and written communications skills.
Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
Must be able to work alone, and with a team.
Must be able to pass a drug screen and criminal background check.

Nice To Haves

Merchant distribution experience preferred.
Proven track record of managing teams to achieve revenue and margin targets

Responsibilities

Execute disciplined, high-volume outbound calling, email, and social campaigns to engage prospects, dormant accounts, and expansion opportunities with compelling value propositions
Proactively engage, manage, and grow by reactivation a portfolio of lapsed, churned, or lagging performance accounts to manage full sales cycles from initial contact through negotiation, close, and re-order purchase establishment
Challenge customer assumptions and teach new perspectives on their business problems using insights and industry knowledge to uncover latent opportunities within accounts
Increase order size and frequency by teaching customers about inventory optimization, bulk purchasing advantages, other consolidation benefits, and total cost implications beyond unit price
Drive pipeline velocity by qualifying, advancing, and steering momentum in sales efforts toward close
Develop and deliver customized solution presentations tailored to specific stakeholder priorities
Prepare accurate quotes, proposals, and programs based on customer requirements and margin targets
Maintain and update CRM, sales automation, and other tools with accurate account information, activities, and sales forecast
Build and manage a qualified pipeline representing 3-4x quota coverage
Collaborate with operations, logistics, and customer service teams to ensure seamless order fulfillment
Achieve or exceed monthly and quarterly sales quotas for revenue and margin
Stay current on product knowledge, industry trends, and competitive landscape
Participate in sales training, coaching sessions, and team meetings
Build relationships with cross-departmental leaders and customers to address and resolve post-sale customer issues and disputes.
Identify opportunities to improve efficiency through tools, automation, targeting, and workflow enhancements
Prepare and present regular performance reports, insights, and recommendations to leadership
Other duties as assigned.