Associate, Infrastructure Operations

Santander

About The Position

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Associate, Infrastructure Operations will assist in the management and reporting for end user workstations in a complex multi-domain environment. The Associate will document current procedures and processes as well as develop new ones. Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results. Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter. Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation. Works to remove roadblocks that prevent Ops from working most effectively. Communicates technical information to wider audiences with periodic updates. Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner. Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption. Monitors, analyzes and recommends solutions to performance problems with enterprise business applications. Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution. Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes. Provides technical workshops and hands-on guidance to infrastructure operations team.

Requirements

Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field. – Required
5+ Years Successful experience in building Technology Infrastructure and Operational environments. - Required.
Familiarity of industry change management best practices experience
Experience in the use of SCCM and/or Intune for the management of End Points
Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation.
Highly self motivated and self-directed.
Excellent problem solving, analytical, critical thinking, and communication skills.
Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines.
Knowledge of systems architectures and information security practices.
Ability to work under high pressure situations calmly.
Ability to make sound decisions in a manner consistent with the essential job functions.
Ability to work in a rapidly changing environment, is comfortable with ambiguity.
Clear leadership and capability to take fact based hard decisions when required and ensure stakeholder alignment and clear communications.
Experience in Microsoft Office products.
Experience in the following: SCCM Intune Nexthink Powershell Scripting Software Packaging and Deployment Service Now
Working knowledge in the following: Networking Active Directory Entra ID

Nice To Haves

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

Assist in the management and reporting for end user workstations in a complex multi-domain environment.
Document current procedures and processes as well as develop new ones.
Drives process execution quality with KPI as measurements, ensures clear transparency and monitors and reports results.
Works cross functionally to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
Coordinates efforts among the infrastructure and client teams to judge possible business impact and trigger necessary escalation.
Works to remove roadblocks that prevent Ops from working most effectively.
Communicates technical information to wider audiences with periodic updates.
Partners with change management team to ensure modifications and improvements made to the environment are executed in a safe, validated, and fully understood manner.
Participates within postmortem investigations and provides review and resolution suggestions for both internal and external customer consumption.
Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.
Works closely with development teams for planning and gathering requirements for future upgrade pre-requisites, their validations, proof of concepts etc. and finally incorporating those into the automated execution.
Communicates new product features and functionality to Cloud Operations teams and pro-actively tests and validates the impact on current LCM tools and processes.
Provides technical workshops and hands-on guidance to infrastructure operations team.