Associate Informaticist -- VH IT Informatics/ Provider Support & Education -- Northgate-400 Associat

Charleston Area Medical Center Health System•Charleston, WV

6d•Onsite

About The Position

The Associate Informaticist integrates clinical knowledge and science with information systems for clinicians using the electronic health record. The Associate Informaticist has familiarity with workflows, testing documentation, implementation, support and auditing through clinical information systems and applications. This position assists with the development and delivery for training for the CAMC Healthcare System on all application/solutions training. This position helps to develop and maintain IT course curriculum, training materials, and conduct classroom and individual training for employees and providers associated with the CAMC Healthcare System. Maintain a level of cybersecurity knowledge sufficient to securely accomplish their job duties Demonstrates a basic understanding and adheres to departmental processes for change control

Requirements

Associate's Degree (Required)
0 - 2 years experience with electronic health record or other clinical software applications and classroom training or individual training experience

Nice To Haves

Preferred Bachelor's degree, certifications or equivalent experience
Preferred one year experience within the healthcare industry.
Cerner experience preferred

Responsibilities

Master of both the respective IT education modules and the relevant operational workflows in their assigned service area.
Develop and maintain respective course curriculum along with all training materials for assigned service area application.
Develop and maintain an in-depth understanding of workflows to properly develop training curriculum and related materials.
Build, test, and maintain the IT training environment for assigned service area application.
Ensure all classroom training and related training materials adhere to current CAMC Healthcare System policies and procedures.
Conduct training for all new and existing staff utilizing respective IT in preparation for individual employee system activation.
Teach additional credentialed trainers/subject matter experts who will assist with classroom training for end users.
This will include monitoring the trainer's adherence to course curriculum, knowledge of applicable workflow, and overall system knowledge.
Lead training efforts stemming from software upgrades and updates. Coordinate closely with system analysts in order to develop proper training in consideration of all end user roles to ensure effective training in advance of software updates and new version releases.
Provide hands on/at the elbow support to system end users with learned application knowledge and document project issues.
Participate in testing and workflow validation of all new systems and modifications before implementation into the production environment.
Monitor adoption/engagement/acceptance of employee groups to new technology system changes/updates.
Maintain customer service orientation and responsiveness.
Communicate effectively with project leadership, team members, and customers.
An understanding of the inpatient clinical care setting and/or healthcare business applications associated workflows.
Excellent written and verbal communication skills.
Must be able to write and edit curriculum for all roles that require training and create job aids and other training materials. Must possess solid interpersonal skills.
Strong organizational skills with the ability to meet deadlines and attend numerous meetings.
Must be willing to spend significant time leading classroom training and must be able to present the material clearly and with confidence.
Self-motivated with the ability to learn new concepts and job requirements quickly as well as handle frequent change.
Collaborate with other team members to promote project learning objectives.
Provide clinically-informed technical support to physicians and other providers for accessing CAMC's clinical information systems, electronic health record systems, and related ancillary systems.
Provide assistance with computer and mobile device configuration for accessing CAMC systems both locally and remotely.
Provide troubleshooting and remediation services for problems with remote access.
On call as required
Flexible hours when needed