Associate Implementation Specialist

CDK Global

1d•$60,500 - $72,000•Remote

About The Position

In this role, you’ll be the driving force behind our customer’s implementation experience. The Associate Implementation Specialist is a client facing role that is responsible for facilitating the delivery and execution of technology-based training to customers’ users virtually. These associates will meet with assigned dealership personnel across the U.S, Canada, and the Caribbean to provide end-user consulting and training for our Accounting, Parts, Service, and Sales Solutions. Working independently or as part of a team; consultants initiate, coordinate, and facilitate training plans while matching customer needs with purchased products. Consultants resolve issues and/or escalate; accordingly, employing CDK Global implementation processes and procedures. An Associate Implementation Consultant must be able to work in a fast-paced environment, can spend long periods of time on the phone and have a passion for training virtually, problem solving and a keen attention to detail and exceptional customer service skills. Must work well independently and need minimal supervision.

Requirements

1-2 years of experience in training and/or consulting
Prior project management experience
Associates Degree or equivalent knowledge/experience

Nice To Haves

1-2 years of Dealership and/or Automotive/Truck industry knowledge/experience preferred

Responsibilities

Successfully consults and trains customers on CDK Global solutions.
Have a complete understanding of the products trained within the assigned workstream (i.e. parts, service, accounting, sales)
Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
Proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy.
Conducts status meetings with key customer personnel to review and discuss any open issues such as; software incompatibilities related to their internal workflows, functionality gaps, and recap any process changes implemented at the dealership level. An action plan to address open issues should be discussed and finalized with the client during this meeting.
Ensure client go-live readiness.
Takes initiative to keep up to date and proficient on products, processes and industry utilizing available learning resources.
Responds to participant questions and elaborates on training content using knowledge of products, business processes, and roles and responsibilities.
Adapt delivery to learning styles of participants.
Applies facilitation skills to manage group and individual dynamics to maintain an appropriate learning environment and ensure that the objectives of the training are met.
Performs other related duties as assigned.
Available to fulfill periodic weekend work requests