Associate Implementation Manager

Symetra • Bellevue, WA

8d • $33 - $55 • Remote

About The Position

The Associate Implementation Manager will be responsible for the implementation of groups that are generally under 500 lives for Life, AD&D, Disability, Absence Management and Supplemental Health Benefits. They will be responsible for the installation of assigned sold cases, from point of sale through delivery of final bill and contract. They will lead preparation of plan materials such as administrative documents and customer education materials. This role requires a results-oriented professional who is comfortable driving deliverables to completion amidst competing priorities and demands.  You must be able to confidently create and implement effective communication and change-management strategies for projects, and drive adherence to timeframes and deadlines.

Requirements

• This is an entry level professional role.
• Requires basic understanding within field of specialization.
• Demonstrates basic skills and fundamental knowledge within the job family, learning through experience.

Responsibilities

• Accountable for managing the implementation of u500 groups and coordinating with multiple departments (e.g. Contracts, Claims, Underwriting, Compliance) to ensure the timely, accurate and complete implementation onboarding our new customer’s Workforce Benefits.
• Collaborate with Sales Representatives to present at finalist meetings.
• Develop and maintain effective relationships with the Account Management, Sales, Underwriting and Operations teams.
• Research installation issues & develop customer specific resolutions. May include auditing contract drafts to ensure content matches the employer requests.
• Actively identify, manage and resolve issues appropriately to conclusion escalating as appropriate.
• Engage directly with customers via various channels, including phone, video conferencing, and email. and transition of the implemented account to Account Management.
• Work directly with third party Broker/Consultant to ensure smooth implementation.
• Act as the primary liaison between IT and customers for eligibility feeds.

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed