Associate III, Production Operations

FIS

1d • Onsite

About The Position

Join a fast‑paced operations team that plays a critical role in processing payments, supporting lockbox operations, and ensuring accurate item processing for our clients. At FIS, we innovate to advance the way the world pays, banks, and invests—and we’re looking for an experienced operations professional ready to bring strong technical expertise to our high-volume environment. Onsite Position Monday - Friday Shift: 8:00 a.m. – 4:30 p.m. (may slightly differ)

Requirements

• Experience in item processing (required).
• Experience with lockbox processing workflows (required).
• Strong knowledge of remittance and payment processing procedures.
• Ability to perform complex transaction analysis and balance reconciliation.
• Proficient with 10‑key data entry in a production environment.
• Ability to lift or move up to 30 pounds..
• Ability to work effectively in a fast‑paced, deadline‑driven environment.
• Ability to identify and correct errors in calculations and balances.
• Strong problem‑solving skills and attention to detail.
• High school diploma or GED

Responsibilities

• Process customer payments and exceptions accurately and efficiently within established deadlines.
• Prepare, batch, and organize customer payments for processing.
• Perform advanced 10‑key data entry
• Complete complex research, adjustments, and exception resolution activities.
• Balance credits and debits across transactions; resolve discrepancies.
• Perform advanced item processing functions requiring specialized experience.
• Work directly with lockbox processing workflows, including high‑volume deposit and remittance activities.
• Support team operations by handling escalated issues and guiding less experienced staff.
• Maintain compliance with client specifications and operational standards.
• Perform other related duties as assigned.

Benefits

• Competitive salary and comprehensive benefits, including medical, dental, and travel coverage.
• Opportunities for professional development and career growth within FIS.
• Paid time to support charitable causes in your community.
• A collaborative, flexible work environment built on respect and teamwork.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED