Associate GxP IT Engineer

Moderna

74d

About The Position

We are seeking a methodical, detail-oriented Associate GxP IT Engineer to provide hands-on technical support for endpoints, laboratory instruments, and connected devices operating in Moderna’s regulated (GxP) environments. This role is critical to maintaining the reliability, compliance, and cybersecurity of IT systems that support our manufacturing and laboratory operations. You will be part of the global GxP IT Support team, delivering consistent, high-quality service through disciplined execution of established processes, rigorous documentation, and adherence to security and compliance standards. You will ensure that workstations, analytical instruments, printers, and related systems remain compliant, connected, and protected against cybersecurity threats. The ideal candidate is organized, pragmatic, and process-driven—someone who values precision, documentation, and security as essential to operational excellence. This position offers an opportunity to contribute directly to Moderna’s mission by strengthening the reliability and compliance of digital systems supporting product development and manufacturing worldwide.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field—or equivalent relevant experience.
• 3 or more years of hands-on experience supporting GxP IT systems, laboratory instruments, or manufacturing technology in a pharmaceutical, biotech, or similarly regulated environment.
• Solid understanding of GxP principles, computerized system validation (IQ/OQ/PQ), and regulated documentation practices.
• Proven ability to follow and maintain standard operating procedures, work instructions, and controlled documentation.
• Experience supporting or integrating systems such as MES (Syncade), DeltaV, OSI PI, BMS, LIMS, and ThinManager.
• Strong technical skills supporting and securing Windows endpoints and instrument-connected PCs.
• Familiarity with cybersecurity controls, endpoint protection platforms, access management, and vulnerability remediation.
• Working knowledge of IT Service Management (ITSM) processes (incident, change, and problem management) and experience working in audit-ready environments.
• Excellent communication, documentation, and organizational skills, with a focus on consistency, accountability, and security-conscious execution.

Nice To Haves

• Process-oriented and methodical approach with strong analytical and troubleshooting skills.
• Demonstrated ability to maintain precision and discipline under pressure while supporting critical operations.
• Commitment to following validated procedures, maintaining secure configurations, and documenting activities thoroughly.
• Ability to collaborate effectively with IT, Automation, Manufacturing, Quality, and Cybersecurity teams.
• Strong sense of ownership, accountability, and dedication to maintaining a secure and compliant digital environment.
• Adaptable, organized, and consistent in managing multiple priorities while upholding high standards of security and compliance.
• Collaborative mindset with a focus on partnership, transparency, and continuous improvement within a global, cross-functional team.

Responsibilities

• Provide hands-on technical support for endpoints, laboratory instruments, and connected devices in GxP-regulated manufacturing and lab environments.
• Perform configuration, maintenance, and lifecycle management of GxP endpoints and instrument-connected PCs in accordance with approved SOPs and IT processes.
• Troubleshoot and resolve issues involving systems such as MES (Syncade), DeltaV, OSI PI, BMS, ThinManager, and Zebra label printers, escalating complex problems as needed.
• Partner with automation, lab, and manufacturing teams to ensure systems and instruments are properly installed, qualified, and supported through their lifecycle—from deployment to decommissioning.
• Collaborate with Digital Core, Cybersecurity, and Quality teams to maintain compliance with Moderna’s IT and regulatory standards, including patching, vulnerability remediation, access control, and endpoint protection.
• Participate in incident, problem, and service request management, maintaining complete and audit-ready documentation of activities and outcomes.
• Execute all work under defined change control and validation procedures, ensuring systems remain compliant and secure.
• Contribute to developing and maintaining standard operating procedures, work instructions, and technical documentation to ensure consistent and compliant operations across global sites.
• Identify and recommend improvements that strengthen system reliability, cybersecurity posture, and service efficiency.

Benefits

• Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
• A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
• Family planning benefits, including fertility, adoption, and surrogacy support
• Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
• Savings and investment opportunities to help you plan for the future
• Location-specific perks and extras

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees