Associate Finance Operations Analyst
About The Position
Provide product expertise and support for Cash Management products, including Concur Expense and Invoice, MasterCard T & E and Disbursement Cards, PrePaid Cards, ACH, Credit Line, FCM, and Remote Payment Capture. Complete user setup and maintenance. Research and resolve issues with all Cash Management products. Identify and document problems for correction. Monitor supporting General Ledger accounts and clear reconciling items in a timely manner. Provide training and support on systems to clients as needed. Offer front-line client support for associations and internal departments by assessing client inquiries and identifying needs. Investigate and resolve errors and provide necessary resolutions. Apply and test system updates when available. Compile and analyze financial data and statistics monthly and quarterly, preparing summary reports. Develop new and/or improved reports. Execute transactions and operational activities for member associations and retail clients, including preparing monthly billing for Cash Management products and providing reconciliation support. Assist Cash Desk specialists and General Accounting in resolving issues from daily audits. Respond to questions and support calls and emails.
Requirements
- At least 6+ months of experience in a banking or accounts receivable, with experience in processing ACH and wire transfers.
- Bachelor's Degree in Accounting, Finance, or related field.
- Strong Excel skills, including proficiency with pivot tables and v-lookups.
Nice To Haves
- 2+ years in a similar role within a financial institution, with heavy involvement in systems and projects.
- Ability to quickly learn new systems and navigate Excel.
- Detail-oriented mindset in a fast-paced environment.
- Customer service mindset and willingness to answer calls from associations.
Responsibilities
- Provide product expertise and support for Cash Management products
- Complete user setup and maintenance
- Research and resolve issues with all Cash Management products
- Identify and document problems for correction
- Monitor supporting General Ledger accounts and clear reconciling items in a timely manner
- Provide training and support on systems to clients as needed
- Offer front-line client support for associations and internal departments by assessing client inquiries and identifying needs
- Investigate and resolve errors and provide necessary resolutions
- Apply and test system updates when available
- Compile and analyze financial data and statistics monthly and quarterly, preparing summary reports
- Develop new and/or improved reports
- Execute transactions and operational activities for member associations and retail clients, including preparing monthly billing for Cash Management products and providing reconciliation support
- Assist Cash Desk specialists and General Accounting in resolving issues from daily audits
- Respond to questions and support calls and emails
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
