Associate Field Service Technician

Stryker Corporation•Charlotte, NC

63d•Onsite

About The Position

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Requirements

Ability to work independently
Ability to work in a fast-paced environment
Ability to read and understand technical drawings
Highly organized and able to prioritize tasks
Strong time management skills, ability to manage multiple functions and adhere to daily deadlines
Strong interpersonal and communication skills
Strong attention to detail

Nice To Haves

Ability to troubleshoot technical issues and perform technical repairs preferred
Knowledge of proper lifting/body mechanic techniques preferred
Bachelor's degree or equivalent experience preferred

Responsibilities

Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation
Responsible to live and exemplify Stryker's Values: Integrity, Accountability, People, and Performance.
Provide effective, proficient, and timely service and repairs to all customers in direct support of the sales team to ensure optimal customer satisfaction
Adhere to account protocols. Responsible for fault isolation and maintenance of equipment at account locations
Promote Stryker's business by recognizing opportunities to fulfill additional customer needs and communicating with the appropriate Stryker personnel for follow-up
Provide post sale in-servicing on equipment operation and maintenance
Perform warranty, upgrades, field actions, preventative maintenance, installations, deliveries billable or any other related services required by a client.
Follow all administrative duties in a very accurate and timely manner, assist in the development of new service procedures, provide new product information to customers
Maintain an accurate inventory of Stryker equipment and parts.
Other duties as assigned by Manager/Supervisor
Abide by and support the policies set forth in the Stryker Code of Conduct
Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker
Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker's high ethical standards
Report any violations of these policies and procedures to Stryker management or in the manner outlined in Stryker's Ethics Hotline Policy