Associate Field Application Engineer
About The Position
As an Associate Field Application Engineer on the Application team, you will make a positive impact by being responsible for: Address and resolve challenges in assessing product readiness through comprehensive alpha and beta testing. Perform on-site analysis to diagnose and pinpoint root causes of technical issues. Ensure optimal conditions for testing and finalizing products, including environment setup and tool configuration. Participate in installing alpha and beta tests, ensuring consistent monitoring, troubleshooting, and delivering actionable feedback to R&D teams. Coordinate and facilitate technical installations by coordinating with customers, partners, Operations, and R&D teams. Ensure products are scalable and supportable post-launch, facilitating transitions from testing to full-scale deployment. Conduct on-site visits to troubleshoot beta test issues, ensuring timely resolutions and seamless operation. Provide regular project status updates and key insights to internal and external stakeholders, ensuring clear communication and transparency. Collaborate with support teams to assist with new product deployments, providing training and guidance as necessary. Escalate unresolved issues promptly, following internal protocols and addressing high-priority concerns effectively. Facilitate continuous feedback loops between customers and internal teams, ensuring customer feedback informs product iterations and improvements.
Requirements
- At least 2+ years of experience as a Field Service Engineer, Application Engineer, Pre-Sales Engineer or Product Manager in the field of IoT devices, electronic consumer products or SaaS products.
- Software: basic coding skills, scripting (e.g. Python), SQL knowledge, Log analysis (like Azure Kusto Query, Sumologic, Splunk) preferred.
- You have experience with Embedded/IoT devices: radio protocols like Wi-Fi/BLE/Zigbee/LoRa is required.
- Excellent verbal and written communication; ability to convey complex information clearly and understandably.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment preferred.
- Ability to travel up to 40% is required.
- University of Applied Sciences or Higher Technical College (with experience) for engineering or equivalent experience.
Nice To Haves
- Software: basic coding skills, scripting (e.g. Python), SQL knowledge, Log analysis (like Azure Kusto Query, Sumologic, Splunk) preferred.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment preferred.
- Ability to travel internationally is preferred.
- Bachelor’s Degree in Computer, Electronics or Electrical Engineering
Responsibilities
- Address and resolve challenges in assessing product readiness through comprehensive alpha and beta testing.
- Perform on-site analysis to diagnose and pinpoint root causes of technical issues.
- Ensure optimal conditions for testing and finalizing products, including environment setup and tool configuration.
- Participate in installing alpha and beta tests, ensuring consistent monitoring, troubleshooting, and delivering actionable feedback to R&D teams.
- Coordinate and facilitate technical installations by coordinating with customers, partners, Operations, and R&D teams.
- Ensure products are scalable and supportable post-launch, facilitating transitions from testing to full-scale deployment.
- Conduct on-site visits to troubleshoot beta test issues, ensuring timely resolutions and seamless operation.
- Provide regular project status updates and key insights to internal and external stakeholders, ensuring clear communication and transparency.
- Collaborate with support teams to assist with new product deployments, providing training and guidance as necessary.
- Escalate unresolved issues promptly, following internal protocols and addressing high-priority concerns effectively.
- Facilitate continuous feedback loops between customers and internal teams, ensuring customer feedback informs product iterations and improvements.
Benefits
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility for healthcare benefits begin day one, plus retirement savings plans.
- Financial future: While retirement savings plans vary by country, we help you plan for your future.
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
- Time off to volunteer and give back to your community.
- Career Growth: E-learning opportunities and workshops, and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
