Associate, Facilities

OCC • Chicago, IL

1d • Hybrid

About The Position

The successful candidate will provide facility support with a strong focus on customer service. The candidate will have exposure to the regulatory compliance environment participating in compliance testing procedures and process documentation.

Requirements

• Strong customer service skills – Can do attitude.
• Must be detail oriented.
• Good organizational skills
• Knowledge of Microsoft Office Suite and Outlook
• Good communication skills in both written and verbal
• Ability to comprehend and interpret instructions.
• Ability to respond to common inquiries or complaints from staff diplomatically
• PC Skills, Microsoft
• Four-year degree preferred

Responsibilities

• Participate in testing compliance testing procedures.
• Proactively manage service now tickets and raise awareness via email communication to “Facility Team Members” of next steps needed to close out tickets
• Perform fingerprint services for employees and contractors.
• Perform Badging services for employees and contractors.
• Coordinate with HR (Recruiting) to schedule badge photos
• Perform other duties as assigned. i.e. Professional Services – Coordinate with HR, Legal and Business Operations to ensure necessary documentation.
• Support the café experience operation - engagement and back office
• Performs facility inspections and prepares reports.
• Weekly check in with Administrative teams (CFO, CIO C-Suite etc. ) on issues that exist in their respective space and address routine repairs (Furniture Heat /Cold Issue, AV etc.) that affect their respective teams.
• Maintain WISP space management seat assignments.
• Organize the facilities room (Office / Desk Keys in secured cabinet), Old Badges properly dispose, and general cleanup of facilities room.
• Terminated employees make sure workstations are properly cleaned up and they are ready to be used by a new associate.
• Ensure that Photo ID pictures of associates from the CCure system are imported into Outlook
• Room setup – Ensure that the business requirements are handled on a timely basis.
• Schedule and document proactive maintenance procedures, (Copies, Coffee Machines, Water filters, Ice Machines are serviced)
• Maintain inventory of supplies for copier equipment and lunchroom supplies and place orders as needed.
• Provide front desk coverage as assigned
• Perform minor service on mailing machine and copiers.
• In conjunction with IT Focal point Xerox system administrator to assess machine problems and calls service when needed.

Benefits

• A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness.
• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level