Associate, Facilities & Operations
About The Position
Do you enjoy working with people? Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors? If yes, we are seeking an associate to join our team! In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company’s hospitality mindset and responsible for meeting our global service standards. This role is in Boston, MA and reports to the Senior Manager, Facilities & Operations. Also includes a team of peers across the country and globe for support and camaraderie.
Requirements
- Undergraduate degree or 5 or more years of experience.
- Proven track record and interest in hospitality.
- Excel with meeting new people and networking and having a conscientious and respectful demeanor.
- Have a consumer-first mentality with the ability to identify and deliver against unmet needs.
- Ability to multi-task and support unplanned work as needed.
- Excellent communication and social skills.
- Demonstrate integrity, dependability, and accountability.
- Ability to problem-solve through a collaborative, team-oriented approach.
- Proficiency with Microsoft Office suite.
Nice To Haves
- Familiarity with the financial services industry and/or corporate real estate is valued.
Responsibilities
- Staffing of local Hospitality Hubs, the command center for site services and associate needs.
- Manage the daily requirements of the music program.
- Monitor email inbox that allows associates to easily contact the team for assistance.
- Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
- Communicate upcoming events with associates and onsite service teams.
- Partner with other real estate functions to ensure quality building standards are met.
- Support for meetings and events and conference room administration.
- Contribute documentation of operating procedures, training, and other resources as needed.
- Provide tours and navigational assistance for new associates and visitors.
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
