Associate, Facilities & Operations

Fidelity•Boston, MA

20h•Onsite

About The Position

Fidelity Real Estate, the corporate real estate division of Fidelity Investments, is seeking an Associate to join their Facilities & Operations team. This role is crucial in creating an exceptional workspace experience for all Fidelity associates and visitors by delivering on-site hospitality services and amenities. The successful candidate will act as an ambassador of the company’s hospitality mindset, ensuring global service standards are met. The position is based in Boston, MA, and reports to the Manager, Facilities & Operations. The team manages over 7 million square feet of space nationally and internationally, focusing on providing a safe, productive environment and best-in-class real estate for clients and visitors, with a customer-centric approach.

Requirements

Undergraduate degree or 5 or more years of experience.
Proven track record and interest in hospitality.
Excel with meeting new people and networking and having a conscientious and respectful demeanor.
Have a consumer-first mentality with the ability to identify and deliver against unmet needs.
Ability to multi-task and support unplanned work as needed.
Excellent communication and social skills.
Demonstrate integrity, dependability, and accountability.
Ability to problem-solve through a collaborative, team-oriented approach.
Proficiency with Microsoft Office suite.

Nice To Haves

Familiarity with the financial services industry and/or corporate real estate is valued.

Responsibilities

Staffing of local Hospitality Hubs, the command center for site services and associate needs.
Manage the daily requirements of the music program.
Monitor email inbox that allows associates to easily contact the team for assistance.
Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
Communicate upcoming events with associates and onsite service teams.
Partner with other real estate functions to ensure quality building standards are met.
Support for meetings and events and conference room administration.
Contribute documentation of operating procedures, training, and other resources as needed.
Provide tours and navigational assistance for new associates and visitors.