Associate, Facilities & Operations

Fidelity Investments • Boston, MA

23h • Onsite

About The Position

This role is for an Associate, Facilities & Operations, focusing on creating an outstanding workspace experience for all Fidelity associates and visitors. The successful candidate will be an ambassador of the company’s hospitality mindset, responsible for meeting global service standards through the delivery of on-site hospitality services and amenities. The position is based in Boston, MA, and reports to the Manager, Facilities & Operations. The Facilities & Operations team manages over 7 million square feet of space nationally and internationally, ensuring a safe and productive environment for associates and maintaining best-in-class real estate for visitors and clients. The team is customer-centric, delivering solutions that meet the needs of Fidelity associates at all levels.

Requirements

• Undergraduate degree or 5 or more years of experience.
• Proven track record and interest in hospitality.
• Excel with meeting new people and networking and having a conscientious and respectful demeanor.
• Have a consumer-first mentality with the ability to identify and deliver against unmet needs.
• Ability to multi-task and support unplanned work as needed.
• Excellent communication and social skills.
• Demonstrate integrity, dependability, and accountability.
• Ability to problem-solve through a collaborative, team-oriented approach.
• Proficiency with Microsoft Office suite.

Nice To Haves

• Familiarity with the financial services industry and/or corporate real estate is valued.

Responsibilities

• Staffing of local Hospitality Hubs, the command center for site services and associate needs.
• Manage the daily requirements of the music program.
• Monitor email inbox that allows associates to easily contact the team for assistance.
• Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
• Communicate upcoming events with associates and onsite service teams.
• Partner with other real estate functions to ensure quality building standards are met.
• Support for meetings and events and conference room administration.
• Contribute documentation of operating procedures, training, and other resources as needed.
• Provide tours and navigational assistance for new associates and visitors.

Benefits

• comprehensive health care coverage and emotional well-being support
• market-leading retirement
• generous paid time off
• parental leave
• charitable giving employee match program
• educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees