Associate Engineering Manager

Crunchtime•Boston, MA

11d•$120,000 - $140,000

About The Position

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role Crunchtime is looking for a highly motivated Associate Engineer Manager to join our Connex product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment. If you possess a drive for excellence, thrive in a fast-paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you.

Requirements

5+ years experience as a software developer building production systems.
1+ years managing engineers or acting in a technical lead capacity.
Technical understanding of APIs, integrations, and system behavior sufficient to identify bugs, blockers, and communicate effectively with engineering teams.
Strong communication skills with the ability to manage external customers and internal engineering teams.
Ability to prioritize across multiple work streams and manage conflicting demands.
Experience coordinating engineering work while minimizing interruptions to development teams.
Solid project management and operational coordination skills.
Ability to identify risks, blockers, and drive resolution with stakeholders and vendors.
Experience building reports and dashboards to provide visibility into team progress, system status, and operational risks.
Organized and proactive with strong status reporting and communication skills.
Strong collaboration with product managers and engineers to deliver high-quality solutions.
Demonstrated leadership style that provides context, feedback, and guidance to help teams succeed.

Nice To Haves

Familiarity with API technologies and system integrations.
Experience working with POS systems, integrations, or distributed systems.
Familiarity with incident management and system monitoring.
Experience managing customer escalations or external technical relationships.
Knowledge of SOP development and operational process improvement.
Experience with reporting tools or data platforms.
Experience working in agile teams or DevOps environments.

Responsibilities

Manage a small engineering team (4–10 engineers), including hiring, performance management, and team development.
Act as the primary interface with customers, translating urgency (e.g., incidents, alarms, escalations) into clear internal priorities.
Publish daily team priorities each morning to align work streams and prevent priority conflicts.
Enable stakeholders to coordinate priorities through the manager rather than interrupting engineers directly.
Collaborate closely with product managers to ensure the team is building the right solutions for both short- and long-term needs.
Contribute to technical design discussions and guide the team in delivering quality solutions the right way.
Promote and reinforce Connex SOPs, solutions, reports, and resources, guiding users to self-service tools and office hours to reduce team interruptions.
Serve as Project Manager to ensure SOPs and project plans are followed, track external blockers, and drive resolution with stakeholders and vendors.
Identify and call out outstanding issues and operational risks.
Provide weekly reports on team progress and customer system status.
Work in an agile environment using collaboration tools such as Jira, Slack, and Zoom.
Stay aligned with broader engineering organization processes and initiatives.

Benefits

Great mission-driven team members from diverse backgrounds with a strong company culture
Competitive pay
Unlimited PTO
Paid company holidays
Yearly team off-sites
International travel opportunities
Medical, dental, and vision benefits (FSA, HSA & HRA options)
Basic & Voluntary Life Insurance
401k employer match
Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
Commuter benefits
Work in an open environment on solutions that are reshaping the way businesses operate
Fun team events
Ability to have a big impact
10 weeks of paid parental leave
Fitness reimbursement
Learning & development funds