Associate Engineering Manager

Crunchtime • Boston, MA

10d • $120,000 - $140,000

About The Position

Crunchtime is looking for a highly motivated Associate Engineer Manager to join our Connex product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment. If you possess a drive for excellence, thrive in a fast-paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you.

Requirements

• 5+ years experience as a software developer building production systems.
• 1+ years managing engineers or acting in a technical lead capacity.
• Technical understanding of APIs, integrations, and system behavior sufficient to identify bugs, blockers, and communicate effectively with engineering teams.
• Strong communication skills with the ability to manage external customers and internal engineering teams.
• Ability to prioritize across multiple work streams and manage conflicting demands.
• Experience coordinating engineering work while minimizing interruptions to development teams.
• Solid project management and operational coordination skills.
• Ability to identify risks, blockers, and drive resolution with stakeholders and vendors.
• Experience building reports and dashboards to provide visibility into team progress, system status, and operational risks.
• Organized and proactive with strong status reporting and communication skills.
• Strong collaboration with product managers and engineers to deliver high-quality solutions.
• Demonstrated leadership style that provides context, feedback, and guidance to help teams succeed.

Nice To Haves

• Familiarity with API technologies and system integrations.
• Experience working with POS systems, integrations, or distributed systems.
• Familiarity with incident management and system monitoring.
• Experience managing customer escalations or external technical relationships.
• Knowledge of SOP development and operational process improvement.
• Experience with reporting tools or data platforms.
• Experience working in agile teams or DevOps environments.

Responsibilities

• Manage a small engineering team (4–10 engineers), including hiring, performance management, and team development.
• Act as the primary interface with customers, translating urgency (e.g., incidents, alarms, escalations) into clear internal priorities.
• Publish daily team priorities each morning to align work streams and prevent priority conflicts.
• Enable stakeholders to coordinate priorities through the manager rather than interrupting engineers directly.
• Collaborate closely with product managers to ensure the team is building the right solutions for both short- and long-term needs.
• Contribute to technical design discussions and guide the team in delivering quality solutions the right way.
• Promote and reinforce Connex SOPs, solutions, reports, and resources, guiding users to self-service tools and office hours to reduce team interruptions.
• Serve as Project Manager to ensure SOPs and project plans are followed, track external blockers, and drive resolution with stakeholders and vendors.
• Identify and call out outstanding issues and operational risks.
• Provide weekly reports on team progress and customer system status.
• Work in an agile environment using collaboration tools such as Jira, Slack, and Zoom.
• Stay aligned with broader engineering organization processes and initiatives.

Benefits

• Great mission-driven team members from diverse backgrounds with a strong company culture
• Competitive pay
• Unlimited PTO
• Paid company holidays
• Yearly team off-sites
• International travel opportunities
• Medical, dental, and vision benefits (FSA, HSA & HRA options)
• Basic & Voluntary Life Insurance
• 401k employer match
• Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot)
• Commuter benefits
• Work in an open environment on solutions that are reshaping the way businesses operate
• Fun team events
• Ability to have a big impact
• 10 weeks of paid parental leave
• Fitness reimbursement
• Learning & development funds

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed