Associate Director Adecco US

Adecco Group Inc.•Brentwood, TN

43d

About The Position

Reporting to the Director level, the Associate Director has responsibility and accountability for Onsites and branches within a specified geography. The Associate Director will provide leadership to the Managers in their geography while providing best in class workforce solutions to their clients and a best-in-class experience to their candidates and associates. Contribute to the development of the regional strategy and ensure follow through. Provide clients with strategic insights and innovative solutions. Build, grow, and develop the team. The Associate Director will provide leadership to their team through the establishment and execution of strategic plans with a clear focus on growth by increasing share of wallet with existing customers and increasing temps on assignment; delivering with efficiency; meeting and exceeding KPIs, sales, and profitability targets; and leveraging and partnering with the Growth Operations team, sales teams and implementation teams to provide an outstanding client experiences with quality outcomes. Partner with the associate care organization to provide an outstanding candidate and associate experience. This leader must create an atmosphere where a culture of diversity is embraced, performance is recognized or addressed, and development of current role and careers are fostered. Relationship development with key stakeholders and field teams is critical.

Requirements

A Bachelor's degree in business or related field or equivalent experience is required.
A minimum of five years leadership/managerial experience in the service provider industry preferred.
Management of large onsite portfolio.
Skilled in communicating effectively verbally and in writing.
Ability to establish, maintain, and leverage effective working relationships at all levels of the organization.
Excellent problem solving skills, using data to identify problems and craft solutions.
Capable of managing conflicting priorities; meeting deadlines; preparing and giving formal presentations.
Must be able to travel extensively.
Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

Responsibilities

Provide leadership to the regional Managers and ensure adoption of Adecco's philosophy and practices in our approach to colleague, candidate, associate, client, and delivery obsession.
Ensure that each team member understands the strategy, is fully trained, and set up for success.
Recruits, develops, and motivates Managers to ensure consistency in sales and service to drive growth.
Trains new Managers in a timely manner and coaches managers on how to manage their team.
Supports on-going training to familiarize staff with Adecco's new policies, procedures, and methods applicable to their positions.
Conducts performance evaluations and prepares developmental plans for staff in a timely manner.
Holds leaders accountable for meeting SLA targets and all agreed upon client requirements (both operational and contractual).
Establishes and maintains rapport with key clients.
Cultivates client relationships at the C-level.
Strives for strategic ingenuity through the development, implementation and measurement of process efficiencies, productivity metrics and quality of service.
Develop innovative solutions that can be scaled across multiple clients in the industry and gain alignment to execute
Ensures Managers emphasize quality and service and identifies opportunities for further growth of existing accounts
Supports Managers in maintaining high levels of Customer Satisfaction Survey feedback through regular business reviews with clients
Serve as escalation point for Clients to discuss issues or requests
Contribute to the commercial development of strategic prospects and accounts (acquisition, migration, market share, cross sell services)
Elaborate and propose a strategy for driving profitable sales growth through client penetration.
Audits and monitors Onsite and Branch activities to ensure optimum service levels.
Coaches team to anticipate clients' needs based on historical and current business activity and knowledge of industry and markets.
Create and maintain mechanisms/forums to seek and act upon candidate and associate feedback for continuous improvement
Utilizes corporate sponsored promotional activities to increase knowledge of Adecco in the local market.
Holds team accountable for identifying and developing the sourcing strategy.
Fully accountable for monthly performance, KPI analysis and achievements, resulting in a positive impact on the P&L, with the objective of growth
Execute the solution designed by the sales organization through new implementations or expansions
Controls financial activities; monitors bill rates, credit extension procedures, collections and adherence to budget.
Supported by the Middle Office, monitors workers' compensation and unemployment claims to minimize exposure and resulting expenses.
Ensures full compliance with federal, state, and local laws.
Develops and maintains knowledge of economic trends and changes affecting local businesses.
Prepare and present a monthly/quarterly business review to the Regional Vice President

Benefits

Benefit offerings for full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan.
Available paid leave includes Personal Time Off (PTO) on an accrual basis up to 152 hours a year, 10 Paid Holidays, 1 Community Service Day, and up to 6 weeks of Paid Parental Leave.
PTO and holiday hours are prorated based on hire date within the calendar year.

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