[US-DC] Associate Director, Operations

HelloFresh • Irving, TX

6d

About The Position

As the Associate Director, you will be a partner to the site Director & SVP to & build the fulfillment operations. Your time will be spent between running the daily operations, as well as driving improvement measures, and operational strategy. If you're looking to make an impact, lead from the front-lines and drive change from within, this is it! You will … Identify problems in the fulfillment operations and drive continuous improvement strategies for the distribution center Collaborate with the Director of Operations to develop an operations improvement road map in collaboration with SVP & other site directors Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements Lead and supervise a team of managers, their supervisors and hourly associates Share and exchange operational best practices with the (associate) directors of our other sites Develop and deliver operational procedures for all of fulfillment and sorting processes Drive strategic planning and forecasting ensuring operational alignment Reward and recognize performance and execute on progressive discipline, as needed Mentor, train and develop teammates for career progression and learning Create a positive team dynamic that encourages all employees in the fulfillment center to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience Drive a customer-focused environment committed to delivering the highest quality product to our customers You are… Hands-on and solve problems on the spot Resilient and comfortable with occasional re-prioritization Not interested in playing politics. You know that the best idea wins Ready to learn on the job and realize that in every task there lies a personal growth opportunity Consistently tracking KPI’s and metrics in as close to real-time as possible to move fast, spot trends, and react to them early Clear on who your team’s customer is and how you can best create value for them Someone who prefers sustainable growth over shortcuts and frequently asks yourself if what we build today will serve us well in the long-run

Requirements

• Bachelor's Degree required - Master's preferred
• 8+ years of experience managing operations or production within the Food/Beverage/Perishables
• Familiarity with FSMA, HACCP, SQF
• Deep knowledge of Lean manufacturing
• Flexibility to work weekends and/or night shifts

Responsibilities

• Identify problems in the fulfillment operations and drive continuous improvement strategies for the distribution center
• Collaborate with the Director of Operations to develop an operations improvement road map in collaboration with SVP & other site directors
• Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production
• Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements
• Lead and supervise a team of managers, their supervisors and hourly associates
• Share and exchange operational best practices with the (associate) directors of our other sites
• Develop and deliver operational procedures for all of fulfillment and sorting processes
• Drive strategic planning and forecasting ensuring operational alignment
• Reward and recognize performance and execute on progressive discipline, as needed
• Mentor, train and develop teammates for career progression and learning
• Create a positive team dynamic that encourages all employees in the fulfillment center to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience
• Drive a customer-focused environment committed to delivering the highest quality product to our customers

Benefits

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
• Generous PTO and parental leave of up to 16 weeks
• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
• Tuition reimbursement for continuing education
• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
• Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year
• This position is also eligible for the HelloFresh equity plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level