Associate Director, WHOOP Labs

Whoop • Boston, MA

4d • $140,000 - $180,000 • Onsite

About The Position

At WHOOP, we’re on a mission to unlock human performance. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

We are looking for an operations-minded leader who can help us scale research at WHOOP, overseeing Lab Operations and collaborating with cross-functional leaders on strategic initiatives. You’ll manage a team of Lab Operations staff that own participant recruitment, infrastructure, and facilities management for WHOOP Labs Boston. You will also contribute to the broader WHOOP Labs strategy, bringing your operational expertise to the research leadership team.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Requirements

• 5+ years of experience in a Research Operations or Program Manager role, preferably within a health, research, or hardware product environment.
• 2+ years of experience managing a team
• Familiarity with agile methodologies, sprint planning, and backlog grooming processes.
• Data-driven approach to strategic planning, comfortable reviewing metrics and identifying ways to measure program success
• Experience collaborating across multiple functions including engineering, privacy/legal, research, recruitment, and product.
• Experience with ethical standards for human subjects research, including handling PII/PHI and participant risk assessment
• Strong organizational, communication, and documentation skills.
• Passion for health, wellness, and WHOOP’s mission.

Nice To Haves

• Experience with IRB submissions, clinical regulatory guidance, or GDPR is a strong plus.

Responsibilities

• Develop, manage and scale the Lab Operations team; evangelize the work of operations and opportunities for efficient collaboration across the org.
• Advocate for the needs of your team and their work to unlock high-volume, high-quality research on site at WHOOP Labs Boston.
• Define and monitor key performance indicators (KPIs) to measure the effectiveness of program initiatives and track progress towards goals.
• Collaborate closely with research leaders to build a strong culture across WHOOP Labs and ensure strong ways of working between research execution and operations.
• Partner with program leaders across research groups, hardware, apparel, and product to evaluate roadmapping tradeoffs and efficiently manage team resources.
• Ensure clear communication across the team and stakeholders.
• Partner with the Research Manager to build the WHOOP Labs brand across the organization.
• Reports to the Director of Human Subjects Research

Benefits

• equity
• benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed