Associate Director Veterans Services and Special Programs
About The Position
The Associate Director, Veterans Services and Special Programs is responsible for the management of all veterans’ education benefit programs, including the accurate oversight and certification of military benefits to ensure the receipt of tuition revenue from the VA to AU per academic year. This position also oversees the management of special programs, particularly the health insurance waiver process, and the registration of first-time non degree students. Ensures adherence to the Department of Veterans Affairs regulations and the Principles of Excellence through the development and maintenance of control systems and procedures. Oversees the accurate maintenance of records to ensure satisfactory audits and federal compliance in accordance with the requirements of the VA and with the University Records Retention Policy, as well as data on university veterans, including enrollment statistics and academic standing. Counsels prospective and returning students receiving VA benefits on the certification process and the efficient use of their VA benefits. Assesses customer service to identify and address issues that may impeded quality service. Maintains up-to-date knowledge of laws and program guidelines to ensure compliance. Serves as university expert on veteran education programs and benefit delivery. The Associate Director supervises two full-time staff members – Assistant Director Veterans Services (responsible for certification benefits and other veterans support services), and Assistant Director, AU Central (oversees the health insurance waiver and non-degree registration processes). This position will also supervise between 2 and 3-VA Work-Study students. The position is responsible for the day-to-day operations and overall coordination of veterans’ billing and awarding of other federal and institutional aid, the management of the health insurance waiver process and all first-time non-degree registration.
Requirements
- Bachelor's degree or equivalent.
- 5 - 8 years of relevant experience.
- Knowledge of veteran educational benefits.
- Minimum seven years of progressive experience in academic administration including providing front line student or customer support.
- Three years of supervisory experience required.
- Ability to work effectively and collaboratively with various college and external constituencies.
- Ability to independently manage the certification and reporting obligations to the VA and other constituencies.
- Ability to communicate effectively, both written and orally.
- Ability to supervise staff and student workers.
- Ability to manage certification and reporting obligations with limited supervision.
Nice To Haves
- Bachelor's degree.
- Experience working with veteran and military students in a higher education setting.
- Knowledge of Colleague, VA Once software, Service Now, and Microsoft office suite.
Responsibilities
- Processing of benefits and reconciliation of Military Students’ Accounts
- Management of Two Full-Time Staff Members and VA Work Study Students
- Counseling
- Establishing University Policies and Procedures Regarding Veterans’ Benefit and Serve as Main Point of Contact for Veterans Benefits at AU
- Reporting for Veterans Services
- Management of Special Programs
- Other Duties as Assigned
Benefits
- AU offers a competitive benefits package including a 200% matching retirement plan, tuition benefits for full-time staff and their families, several leadership development certificates, and has been recognized by the American Heart Association as a fit-friendly worksite.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Number of Employees
1,001-5,000 employees
