Associate Director, Revenue Cycle Management Operations

ChenMed

23h•$128,686 - $183,837•Onsite

About The Position

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Associate Director, Revenue Cycle Management Operations performs an advanced level of governance, management and facilitation of an RCM Quality and technology process. The incumbent in this role, drawing from comprehensive knowledge of and expertise in organizational behavior and functional process methodologies, is responsible for working with the RCM Teams and stakeholders to efficiently and effectively facilitate processes according to priority, context and resource definitions and constraints, including analysis, management, monitoring and reporting of their progress to completion. He/She provides thought leadership and technical expertise to the process team and stakeholders. The Associate Director, Revenue Cycle Management Operations performs an advanced level of governance, management and facilitation of an RCM Quality and technology process. The incumbent in this role, drawing from comprehensive knowledge of and expertise in organizational behavior and functional process methodologies, is responsible for working with the RCM Teams and stakeholders to efficiently and effectively facilitate processes according to priority, context and resource definitions and constraints, including analysis, management, monitoring and reporting of their progress to completion. He/She provides thought leadership and technical expertise to the process team and stakeholders.

Requirements

High business acuity
Knowledge of backlog management and team collaboration tools, ERP systems and request management or related software
Exceptional communication skills to effectively articulate, demonstrate, negotiate, persuade and otherwise support the delivery of appropriate levels of messaging and decision-support information with all audiences, including senior leaders, and in all forms (e.g., written, verbal, and the creation and delivery of presentations)
Demonstrated history of fostering teamwork and collaboration across multiple functional areas with competing priorities
Excellent conceptualization, analytics, logic, and reasoning skills
Ability to perform with autonomy, requiring minimal supervision with occasional guidance from RCM and team leadership
Ability to operate a computer in a Windows environment utilizing SaaS applications, A/V conferencing, and spreadsheet, presentation, diagramming, and word documentation software
Expertise in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Ability and willingness to travel locally, regionally and nationwide up to 10% of the time
Spoken and written fluency in English
This job requires use and exercise of independent judgment

Responsibilities

Acts as the functional owner and change agent for one or multiple RCM functions (i.e. Business Applications, Business Analysis, program compliance, strategic initiatives, etc.), employing inspection and adaptation, and continuous improvement processes to consistently provide opportunities for functional delivery evolutions that will maximize autonomy and a thriving delivery culture in the RCM organization.
Leads the creation and management of documentation, processes and tools to support the performance and compliance of RCM functions, providing transparency to the size, status and timing for planned, in progress and completed activities.
Partners with business and RCM stakeholders to identify, analyze, understand and prioritize functional activities by business value and urgency.
Builds positive relationships with RCM stakeholders, ABS Resources, and teams to facilitate the performance of functional activities within the process and amongst related processes.
Through learning and research, ensures the maintenance of current levels of knowledge and understanding of the functional process to provide comprehensive thought leadership to the enterprise.
As a thought leader, inspires team members with innovative ideas and technical expertise to execute functional activities within a process as well as across processes within RCM.
Communicates verbally and in written forms (formal and informal), with all audiences within the organization, including senior and executive leaders in the planning, coordination and reporting of RCM functional activities.
Defines, develops and disperses communications and facilitates meetings and other collaborations as appropriate, to effectively perform work and to understand, resolve and/or mitigate risks, obstacles and conflicts in the performance of functional activities.
Manages ambiguity in all aspects of work, including business direction and strategy, to enable the synthesis of disparate observations and data, creating conclusions and recommendations and successfully leading and supporting project teams through change.
Performs other duties as assigned and modified at manager’s discretion.