Associate Director, Quality Assurance North America Operations

Inotiv•Indianapolis, IN

34d•Remote

About The Position

Responsible for leading a team of Quality Assurance Managers across North America to ensure compliance with regulatory standards (AAALAC, IACUC, USDA, CDC). This role drives consistency in quality processes, oversees audits, and leads continuous improvement initiatives. The position requires strong leadership, analytical skills, and the ability to collaborate cross-functionally to maintain high-quality standards and customer satisfaction.

Requirements

Bachelor's degree in relevant field
5+ years’ experience in Quality Assurance leadership
Or equivalent combination of education and experience
Proficient with advanced skills using Microsoft Excel, Word and PowerPoint
Experience with laboratory animals, especially rodents
Working knowledge of business-related processes/procedures terminology and compliance
Experience using Laboratory Information Management System
Ability to work either independently or as part of a team
Demonstrable leadership capabilities with the Ability to develop and foster a positive and productive team environment
Constructive and approachable
An individual who possesses initiative, drive, and flexibility with the ability to meet established timelines
Analytical thinker with the ability to understand problems, determine root cause and recommend appropriate solutions.
Understand business needs from multiple points of view and provides suggestions to address current issues while also maintaining a long-term solution.
Excellent verbal and written communication skills; must be able to relate complex concepts in a concise and easy to understand manner with high attention to detail
Ability to prioritize and handle multiple demands, often under tight time constraints
An individual capable of operating effectively in a fast paced, dynamic environment
Adherence to strict quality control and quality assurance principles
Strong interpersonal/relationship-building skills that establish trust, credibility and respect with a broad range of internal and external stakeholders, including management
Effectively work with peers, leadership, and stakeholders in a productive collaborative environment.
Strong commercial skills
Ability to understand and comply with confidentiality and privacy rules and protect company property and confidential information.
Empathetic, positive attitude with a desire to help our customers reach their goals

Nice To Haves

Six Sigma black belt is preferred

Responsibilities

Leads a team of Quality Assurance Managers across North America in ensuring compliance with regulatory and statutory requirements, including AAALAC, IACUC, USDA and CDC
Provides guidance, support, mentoring, and training to Regional Quality Assurance Managers across multiple sites
Ensures consistency and standardization of quality processes across all sites
Conducts regular site visits to monitor and assess quality performance
Applies rigorous problem-solving methodology to situations where data suggest process is not operating effectively or variability exceeds expectations
Analyses trend data to identify key areas of opportunities that impact product quality
Tracks and trends performance of quality systems and prepares and presents status reports for key performance indicators to management
Leads and participates in Continuous Improvement projects
Leads and participates in project teams to implement Quality Management Systems elements including, but not limited to, Deviation Management, Document Control and Change Control
Collaborating cross-functionally to ensure thorough, accurate and timely responses to customer audits and surveys
Ensures timely and effective communication with customers regarding quality issues
Performs other duties as assigned