Associate Director, Provider Engagement - Oncology (MUST RESIDE IN NEW MEXICO)

Evolent

10d • $110,000 - $125,000

About The Position

Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions. Working across specialties and primary care, we seek to connect the pieces of fragmented health care system and ensure people get the same level of care and compassion we would want for our loved ones. Evolent employees enjoy work/life balance, the flexibility to suit their work to their lives, and autonomy they need to get things done. We believe that people do their best work when they're supported to live their best lives, and when they feel welcome to bring their whole selves to work. That's one reason why diversity and inclusion are core to our business. Join Evolent for the mission. Stay for the culture. What You’ll Be Doing: MUST RESIDE IN NEW MEXICO We are seeking a strategic and collaborative Associate Director to lead our relationship with a large complex health plan and its associated provider practices. The ideal candidate will build deep relationships, serve as a trusted advisor, and have a strong entrepreneurial spirit. Reporting to Director, Strategic Accounts, you will be responsible for supporting operational needs of the health plan while also cultivating relationships with medical groups across the market.

Requirements

• Bachelor’s Degree
• 5+ years in client or account management role
• Healthcare experience required, clinical background preferred
• Exceptionally high “Emotional Intelligence” and ability to connect with diverse constituents, actively listen, and identify key areas of sensitivity.
• Demonstrated ability to communicate, present, and influence credibly across all levels of the organization
• Demonstrated success managing clinical and administrative leadership relationships
• Strong understanding of healthcare market dynamics, payer/provider relationships, and utilization management.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to travel up to 25-30% (Required)
• Located in New Mexico
• We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps and, specifically for all call center employees, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.

Responsibilities

• Support health plan to achieve objectives and outcomes, including relationship, growth, retention and customer goals
• Build and own relationships with key practice groups and providers.
• Stratify engagement strategies based on current performance
• Set practice goals and monitor performance
• Cultivate trusted relationships with day-to-day health plan contacts, practices and providers and internal teams
• Run regular Partnership review meetings, including relationship mapping, issue identification, and action planning, in lead up to scheduled Client Value Meetings
• Utilizes data driven resources to run efficient/effective meetings and work sessions with the client and all relevant Subject Matter Experts (SMEs)
• Possess working knowledge of Evolent products and services and be able to articulate the value proposition for all at a high level
• Partner with Plan’s Provider Engagement Team and directly with practice contacts to ensure successful adoption and engagement of Evolent’s solutions (i.e., prior authorization, clinical pathways) to ensure timely patient access to care and drive high provider satisfaction, measured by CSAT and NPS scores
• Work closely with Evolent Clinical Team to support initiatives based on findings
• Support and Development
• Develop best-in-class presentation strategies and content for senior stakeholder engagements. This includes identifying key relevant content, and proficiency in storytelling via data
• Implement relationship best practices and drive value communication.
• Collaborate with internal team to develop materials and strategy for regular partnership reviews, including relationship mapping, issue identification, and action planning
• Proactively manage risks and identify opportunities across account
• Channel client and provider feedback into Evolent’s product roadmap and strategic planning
• Operations and Leadership
• Collaborate cross functionally to monitor issue resolution and ensure timely follow up with particular attention to provider issues and abrasion
• Proactive monitoring and internal collaboration to ensure timely identification and remediation of client risks
• Maintain big picture view of client health, owning internal process around issue resolution via internal ticketing system and email traffic
• Advocate for the client within Evolent, serving as an ambassador within Evolent and the go-to expert on client priorities and how to get things done within the plan
• Manage the execution against client contract- including SLA performance and regulatory compliance
• Use advanced analytics to inform engagement strategies, monitor performance, and identify opportunities for improvement
• Influence clinical and operational changes through effective communication, facilitation, and influence with practice leadership and practice administrators
• Leverage experience with practices to deliver high-quality provider network engagement, and performance reporting to present to health plans

Benefits

• As part of our total compensation package, Evolent is proud to offer comprehensive benefits (including health insurance benefits) to qualifying employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees