Associate Director, Product Owner

Gartner•Stamford, CT

11h•Hybrid

About The Position

About this role: We’re looking for a dynamic, tech-savvy Product Owner to lead our Pendo platform strategy and execution—driving internal user engagement, improving UX, and integrating with our CRM platform. This role sits at the intersection of technology, user experience, and business impact, and is critical to enabling our Sales teams to operate with clarity, agility, and scale. What you’ll do: Own the Pendo platform: Manage vendor relationship, roadmap, and day-to-day operations including guide creation, user segmentation, and platform optimization. Drive user engagement: Build and iterate in-app communications and guides that help users discover value, take action, and build momentum. Analyze user behavior: Leverage Pendo analytics to uncover insights, identify friction points, and inform UX improvements and product strategy. Improve UX across surfaces: Collaborate with UX, product owners, and business stakeholders to enhance user journeys and drive intuitive, impactful experiences. Partner on cross-functional pilots and initiatives: Partner with Sales Ops, IT, and Product teams to align on goals, define requirements, and deliver solutions that scale. Champion agility and innovation: Operate with a no-limits mindset, continuously seeking new ways to improve tools, processes, and outcomes. Support change management: Drive adoption through thoughtful communication, training, and enablement programs. What you will need: 6–8 years of experience in product management, marketing technology, or related roles Hands-on experience with Pendo or similar platforms (e.g., WalkMe, Gainsight PX) Strong understanding of Salesforce and its capabilities Light development experience (e.g., HTML/CSS/JS) and comfort working with technical teams Proven ability to manage vendors and drive strategic partnerships Deep empathy for users and a passion for improving user experience Strong communication skills and ability to influence across functions Experience working in Agile/Scrum environments Strategic thinker with a bias for action and experimentation Bachelor's degree required What you will get: Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more! #LI-KR4 #LI-Hybrid Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 108,000 USD - 148,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to [email protected]. Job Requisition ID:106566 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: https://jobs.gartner.com/applicant-privacy-policy For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. At Gartner, we guide the leaders who shape the world. About 14,000 client enterprises worldwide rely on Gartner for actionable, objective business and technology insights. Our teams of thinkers and doers know that staying curious is the best way to shape the future, for ourselves and our clients. Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Requirements

6–8 years of experience in product management, marketing technology, or related roles
Hands-on experience with Pendo or similar platforms (e.g., WalkMe, Gainsight PX)
Strong understanding of Salesforce and its capabilities
Light development experience (e.g., HTML/CSS/JS) and comfort working with technical teams
Proven ability to manage vendors and drive strategic partnerships
Deep empathy for users and a passion for improving user experience
Strong communication skills and ability to influence across functions
Experience working in Agile/Scrum environments
Strategic thinker with a bias for action and experimentation
Bachelor's degree required

Responsibilities

Own the Pendo platform: Manage vendor relationship, roadmap, and day-to-day operations including guide creation, user segmentation, and platform optimization.
Drive user engagement: Build and iterate in-app communications and guides that help users discover value, take action, and build momentum.
Analyze user behavior: Leverage Pendo analytics to uncover insights, identify friction points, and inform UX improvements and product strategy.
Improve UX across surfaces: Collaborate with UX, product owners, and business stakeholders to enhance user journeys and drive intuitive, impactful experiences.
Partner on cross-functional pilots and initiatives: Partner with Sales Ops, IT, and Product teams to align on goals, define requirements, and deliver solutions that scale.
Champion agility and innovation: Operate with a no-limits mindset, continuously seeking new ways to improve tools, processes, and outcomes.
Support change management: Drive adoption through thoughtful communication, training, and enablement programs.