Associate Director, Product Delivery

The Hartford•Hartford, CT

10d•Hybrid

About The Position

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Role Summary: The Associate Director, General Case Filing (GCF) is a leadership role responsible for the end‑to‑end oversight of general case regulatory filings across assigned products and jurisdictions. This role provides strategic and operational leadership for a team of 7 General Case Filing professionals, ensures regulatory compliance and filing quality, and serves as a key partner to Product, Actuarial, Legal, Compliance, Implementation, and other stakeholders. As a recognized subject matter expert in state insurance regulatory requirements and filing strategy, the Associate Director balances speed‑to‑market with regulatory rigor, drives prioritization decisions, and ensures alignment between business objectives and regulatory expectations. The role reports to the AVP, Product Compliance and Delivery.

Requirements

Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
Minimum 5+ years of insurance industry experience, with significant experience in regulatory filings, product compliance, or product delivery.
Direct experience with group life, supplemental health, disability, and voluntary benefits products.
Demonstrated people leadership experience, including direct leadership of teams or accountability for complex portfolios.
Strong working knowledge of state insurance regulatory environments and filing processes (SERFF experience preferred).
Proven ability to manage competing priorities, assess risk, and deliver results in a deadline‑driven environment.
Strong analytical, organizational, and decision‑making skills.
Effective written and verbal communication skills with the ability to influence at multiple levels.
Collaborative, enterprise‑minded leadership style.
Strong judgment under ambiguity, especially where state guidance is inconsistent or evolving.

Responsibilities

Lead, coach, and develop a team of 7 General Case Filing professionals, including performance management, capacity planning, and career development.
Set strategic direction and operating priorities for the GCF team, ensuring alignment with business goals and regulatory obligations.
Establish clear expectations and accountability for quality, timeliness, and regulatory outcomes.
Promote a culture of ownership, collaboration, and continuous improvement across the team.
Own the overall general case filing portfolio, including intake governance, prioritization, execution oversight, and delivery across states and products.
Balance competing business priorities and regulatory constraints to drive effective sequencing and delivery of filings.
Serve as the escalation point for complex, high‑risk, or sensitive filings and DOI interactions.
Monitor regulatory environments and proactively assess impacts to filing strategy, capacity, and delivery commitments.
Strong understanding of policy and certificate structures, including eligibility, benefit triggers, limitations, and exclusions.
Ability to oversee high‑volume, recurring filings while maintaining quality, timeliness, and regulatory consistency.
Develop strong working knowledge of state DOI requirements, objection management, and negotiation with regulators across multiple jurisdictions
Partner closely with Compliance, Product, Legal and Regulatory Team to interpret regulatory changes and define appropriate filing strategies.
Oversee execution of compliance‑driven updates, mandated revisions, and state-specific requirements impacting general case filings.
Ensure adherence to internal governance, filing standards, documentation expectations, and audit readiness.
Identify, assess, and communicate regulatory risks and mitigation strategies to the AVP, Product Compliance & Delivery and business partners.
Act as a trusted advisor to Product, Actuarial, Legal, Compliance, Implementation, Underwriting, and Operations on regulatory filing considerations.
Provide guidance during product development, enhancements, and market expansions.
Represent the GCF organization on cross‑functional initiatives and enterprise projects as a regulatory SME.
Drive initiatives focused on cycle time reduction, quality improvement, and workload optimization across the GCF team.
Leverage metrics and trend analysis to inform resource planning, backlog management, and performance outcomes.
Champion standardization, automation, and scalable processes across the general case filing lifecycle.
Ensure consistent maintenance of regulatory guidance, filing documentation, standards, and reference materials.
Support development and delivery of training related to regulatory filings, state requirements, and internal processes.
Promote knowledge sharing and capability building within the team and across partner organizations.