Associate Director, Portfolio Operations (Regional Property Manager)

Sentral

5d • Onsite

About The Position

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Associate Director of Portfolio Operations will oversee multiple communities including their home community and several community general managers to ensure the success of achieving NOI results and Operations OKRs.
This is an on-site position that requires travel within Pennsylvania to multiple communities

Requirements

• Bachelor's degree required, preferably in business or hotel administration.
• Experience managing large assets in the local market with positive outcomes.
• 7+ years related work experience in operations preferably in the multi-family industry.
• Excellent interpersonal and leadership skills to guide and motivate teams
• Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills are essential.
• Strong leadership skills must have demonstrated ability to lead multiple communities.
• Working with exceptionally talented people who are extremely enthusiastic about their craft.
• Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
• Excellent communication skills – oral and written.
• Excellent PC skills: proficiency in all MS applications

Responsibilities

• Oversee multiple Sentral communities - serve as the General Manager of their “home” community and have oversight of an additional 2 or 3 communities (number of communities subject to change at any time).
• Direct and lead portfolio's on-site team members and by implementing the policies, procedures, and practices, which enable each community to meet and exceed budgeted financial goals and achieve operational performance objectives.
• Responsible for preparation of annual project budgets
• Analyze monthly and quarterly performance and budget projections; compare to management plan and budget; adjust strategies accordingly
• Provide strategy and leadership to multiple community management teams in an assigned region.
• Create an executive management plan for the market and drive the revenue and expense goals for the community.
• Contribute to the establishment and refinement of work quality, cultural initiatives, and best practices to drive results as a team.
• Manage client relationships will allow for seamless conflict resolution, account maintenance, and overall development of client relationships
• Analyze property financial performance as it relates to other portfolio assets.
• Review the annual budget as submitted by the General Manager, and provide feedback and commentary before submission to ownership.
• Assure compliance with all regulatory and statutory programs.
• Coordinate property tours: Scheduling, routes, notifications, inspections and access
• Maintain current certifications and Service Agreements at properties
• Review revenue, expenses, staffing levels, guest reviews and implement critical action plans as needed.
• Perform other related duties and assignments as needed and assigned.

Benefits

• Healthcare Coverage: We are committed to providing comprehensive healthcare plans (medical, dental, vision, and other benefit options) to our team members and their families.
• Time Off: Sentral fosters a flexible work lifestyle by offering paid time off, paid holidays, & volunteer hours to all full-time team members.
• Matching 401K: To help you reach your savings goals, we offer a 401(k) plan with a match.
• Career Development: We offer extensive learning and development opportunities to support growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees