Associate Director, Patient Services Strategic Project Manager
About The Position
The Associate Director of Strategic Project Management for Patient Services will serve as a leader driving the vision, strategy, and execution of complex digital initiatives that transform patient engagement for consumers, support, and operational workflows. Leveraging your years of progressive project management experience, you will oversee the end-to-end delivery of high-impact programs, ensuring alignment with organizational goals, regulatory requirements, and industry best practices. You will lead and mentor cross-functional teams, champion innovation, and foster collaboration across business, IT, and external partners. Your expertise will be pivotal in implementing scalable digital solutions that enhance patient experience, streamline service operations, and deliver measurable improvements in outcomes and satisfaction.
Requirements
- Bachelor's Degree required; master's degree preferred.
- Minimum of 7 years of progressive experience in strategic project management, with a proven track record of leading complex digital transformation initiatives within a biotech, pharma, regulated healthcare or similar industry.
- Demonstrated success in digital consumer strategy, transformation, or innovation initiatives within patient services or healthcare, inclusive of implementing chat bots and/or digital service options for healthcare providers.
- Proficiency with digital project management tools (e.g., JIRA, Asana, Smartsheet, MS Project).
- Experience with process improvement, change management, and executive -level stakeholder engagement.
- Familiarity with patient engagement platforms, CRM systems, and emerging digital health technologies (AI, cloud, data analytics, automation).
- Strong financial acumen and accountability for project outcomes.
- Exceptional organizational, analytical, and communication skills.
- Proven ability to manage multiple priorities and drive change in dynamic, regulated environments.
- Ability to travel approximately 10%.
Responsibilities
- Lead the design, planning, and execution of enterprise-wide digital initiatives for consumers, optimizing patient and provider journeys across all touchpoints.
- Drive unified messaging and standardization of digital assets to ensure consistency, efficiency, and compliance across Patient Support Services.
- Utilize advanced analytics to measure the impact of digital transformation, inform decision making, and continuously improve operational performance.
- Oversee strategic program launches, managing cross-functional teams and resources to deliver projects on time and within budget.
- Integrate external innovations and emerging technologies to strengthen service delivery and maintain competitive advantage.
- Champion change management and process improvement, leading organizational transformation and operational integration efforts.
- Build, mentor, and inspire high-performing project teams, fostering a culture of accountability, collaboration, and continuous learning.
- Engage and influence stakeholders at all levels, including executive sponsors, patient advocacy groups, and technology partners, to drive alignment and support for strategic initiatives.
- Monitor and report on project financials, risks, milestones, and outcomes, ensuring transparency and proactive issue resolution.
- Facilitate cross-team collaboration, maintaining integrated plans, RAID logs, and ensuring timely delivery of patient-focused digital initiatives.
- Evaluate and recommend new technologies, platforms, and tools to support patient engagement, data privacy, and service delivery.
Benefits
- Medical, Dental, Vision, & Life insurances
- Fitness & Wellness programs including a fitness reimbursement
- Short- and Long-Term Disability insurance
- A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
- Up to 12 company paid holidays + 3 paid days off for Personal Significance
- 80 hours of sick time per calendar year
- Paid Maternity and Parental Leave benefit
- 401(k) program participation with company matched contributions
- Employee stock purchase plan
- Tuition reimbursement of up to $10,000 per calendar year
- Employee Resource Groups participation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Chemical Manufacturing
Number of Employees
5,001-10,000 employees
