Director, Patient Services

Leo Pharma•Madison, WI

5d•Hybrid

About The Position

Your Role: The Director, Patient Support Services is responsible for developing patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers. Director will have direct oversight of Field Reimbursement Management team. This is a hybrid role , based out of LEO's Madison, NJ office.

Requirements

Bachelors Degree Required / Masters Degree Preferred
10 or more years working in the pharma/biotech space, with at least 5+ years working in market access / patient support services.
Strong track record of leading teams, both internal and/or field based.
Proactive, results oriented, self-starter with expertise in reimbursement environments.
Understanding of the dermatology market place and the specific access support needs for patients with biologics, rare diseases and medical dermatology.
Demonstrated ability to build organizational capability and deep experience developing and managing manufacturer hub operations or specialty drug patient services/call center inclusive of FRM field function.
In depth knowledge of pharmaceutical manufacturer compliance, patient confidentiality, product reimbursement and product access requirements.
Knowledge of regulations and laws governing the protection of PHI (patient health information),and CMS policies pertaining to access services.
Strategic planning and execution skills including operations management, project/budget management, and working effectively with external service partners.
Proven track record developing and delivering patient access and reimbursement solutions in a high impact and cost-effective way.
Strong background in leading and managing people
A true team player with the ability to work collaboratively with key internal stakeholders within both LEO US and LEO Global.
Must adhere to LEO Pharma's core values, policies, procedures and business ethics

Responsibilities

Develop patient service strategies that maximize patient access to therapies; design and build patient support programs with outside hub vendor and other providers.
Set strategy, identify and select hub partner, and construct a best in class patient support program.
Provide leadership oversight and management for the effective functioning of the hub by establishing and monitoring program goals and key performance indicators.
Communicate hub performance to stakeholders through dashboards and implement improvement plans as needed.
Build and lead strategies addressing patient-level barriers to product access.
Drive innovation and drive program enhancements that will optimize customer service and patient access to therapies by identifying emerging opportunities.
Establish analytic rigor within patient services and support data-driven decision-making for the commercial business.
Travel as necessary with Field Sales, Marketing, Market Access to visit accounts and make presentations about company's reimbursement strategy and services; attend commercial and other relevant business-related meetings.
Build and develop productive working relationships with external service providers and internal cross-functional stakeholders, such as data aggregators, specialty pharmacies and internal commercial operations and legal teams.
Ensure effective and compliant implementation of Patient Financial Assistance programs.
Lead and manage the Field Reimbursement Team providing clear direction, coaching, performance management and annual goal setting.
Facilitate exceptional cross functional collaboration with field sales, account management, marketing, specialty pharmacy and hub personnel.
Additional duties as assigned by LEO Pharma Management.